IT Specialist

We are seeking an experienced IT Specialist to provide advanced technical support in Jacksonville, FL. This contract-to-hire opportunity is ideal for a hands-on technology professional who thrives in a dynamic environment, balancing infrastructure administration with end-user support. The role combines network and systems management, device administration, and operational troubleshooting to ensure technology services remain secure, reliable, and highly available., * Administer, maintain, and support enterprise LAN/WAN environments to ensure reliable connectivity and performance.

• Serve as the primary escalation point for complex network, server, and infrastructure-related issues.
• Provide onsite technical support to maintain uninterrupted business and operational activities.
• Install, configure, and support servers, networking equipment, desktop systems, structured cabling, and related IT infrastructure.
• Troubleshoot network connectivity issues, test performance, and perform cable patching and termination as needed.
• Monitor system performance, backups, and alerts, proactively addressing issues to maximize uptime and system reliability.
• Coordinate software deployments, upgrades, patches, and application rollouts across supported environments.
• Deliver hands-on support for hardware, software, printers, peripherals, and workstation issues.
• Manage user accounts, permissions, and device policies through Active Directory, Microsoft Entra ID, Intune, and Group Policy.
• Maintain accurate documentation of support activities, inventory records, security procedures, and operational technology tasks.
• Support IT initiatives and special events requiring onsite technical coordination and troubleshooting.

This position is well-suited for a versatile IT professional who enjoys working across networking, systems administration, and desktop support while delivering exceptional service to end users and business stakeholders.

• Demonstrated experience supporting Microsoft Windows environments, Microsoft 365, Active Directory, Microsoft Entra ID, Intune, and macOS platforms.
• Strong understanding of network administration, including LAN/WAN support, routing, switching, firewall management, and Cisco networking technologies.
• Hands-on experience installing, configuring, maintaining, and troubleshooting servers, workstations, network infrastructure, and enterprise applications.
• Solid knowledge of cybersecurity principles, access controls, system hardening, and best practices for safeguarding organizational data and technology assets.
• Experience with endpoint deployment and device lifecycle management tools, including Windows Autopilot and modern device management solutions.
• Proven ability to diagnose complex technical issues, perform root cause analysis, and implement timely, effective resolutions.
• Excellent verbal and written communication skills with the ability to translate technical concepts into user-friendly language for non-technical audiences.
• Strong organizational and time-management skills, with the ability to prioritize competing requests, maintain thorough documentation, and accurately track IT assets and inventory.
• Customer-focused mindset with a commitment to delivering high-quality technical support and exceptional user service.
• Ability to work independently while collaborating effectively with cross-functional teams in a fast-paced operational environment. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.