Part-Time IT Support Technician, IU Student Health Center

The Office of Student Life is focused on building a strong foundation to ensure every student’s Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The IU Student Health Center is proud to be a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships. We commit to creating and maintaining a welcoming environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University., This position will work as a member of the IU Health Center IT Services team providing technical user support for all user-facing IT service requests., * Provide technical service and support of Windows 11 based client systems, custom, and third-party applications to include printers within the IU Health Center’s (215) user, multi-location (IU Bloomington campus) environment.

• Receive training to support third party software including electronic health records, laboratory, pharmacy, X-ray imaging, and X-ray PACS system software.
• Respond to, resolve, or escalate phone and ticket-based IT service requests.
• Participate in all aspects of direct end-user support operations
• Receive training from IT Services Manager and Senior Technician.
• Receive, troubleshoot, and resolve/escalate all IT Support requests in the Service Now ticketing system
• Proofread, update, maintain all end-user support procedures in the IT Confluence system
• Maintain IT Inventory
• Participate in perpetual hardware lifecycle replacement program
• Keep the server room and IT office organized and hardware labeled
• Replace and replenish printer toner and respond to general printer maintenance work
• Assist with IU Surplus IT hardware disposal process
• Reimage and deploy all Health Center end user computing equipment using System Center Configuration Manager (SCCM)

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Associate’s degree in an accredited computer information systems program or computer certification

WORK EXPERIENCE

Preferred

• Prior technical helpdesk experience

SKILLS

Required

• Provide courteous and professional customer service
• Ability to work effectively both independently and as part of a collaborative team
• Strong problem-solving and research skills with the ability to identify and implement solutions
• Excellent time management, organizational, and prioritization skills
• Eagerness to learn new technologies and contribute to the IT team’s shared knowledge and best practices
• Self-motivated and proactive with the ability to take initiative and follow through on tasks
• Attention to detail and commitment to accuracy
• Ability to learn and adapt to new software, systems, and technologies
• Effective verbal and written communication skills

Working Conditions / Demands

The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this position must be able to move up to 35 pounds. The person in this role must be able to perform the essential functions with or without an accommodation., * Communication

• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

Paid parental leave, AD&D insurance, Health insurance, Retirement plan, Paid time off, Health savings account, Dental insurance, Flexible spending account Part-time, Full-time Bloomington, IN, For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.