IT Help Desk Technician

• Experience answering phone calls and emails regarding computer hardware and software problems.
• Understanding of Active Directory, Azure, or Identity Management.
• Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access.
• Experience with Microsoft operating systems (i.e. Win10 & Win11).
• Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.)
• Experience using remote control tools to troubleshoot computer problems.
• Installation and support of windows based printers and networking support.
• Understanding of VPN, RDP, Citrix and other remote access tools.
• Basic knowledge of Microsoft Exchange email system.
• Hardware diagnostics and software installation/patching.
• Experience with service desk ticketing systems.
• Basic understanding of security best practices regarding IT Infrastructure.
• Be able to escalate complex problems to tier1/Tier2 Engineers
• Minimum of 2-5 years of experience as a Help Desk technician or equivalent.
• Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi).
• Strong communication and customer service skills.
• Ability to be on-call 24/7 to support hospital systems

Physical demands include:

Must be able to remain in a stationary or sitting position for periods of time.

Must be able to exchange accurate and detailed information when called upon.