Technical Product Implementation Manager

Herring Bank is seeking a Technical Product Implementation Manager to lead customer implementations across our growing portfolio of banking, payments, ATM, POS, and Campus Solutions products. This position will own implementations from planning through production launch and work across both the business and technical sides of the implementation process.

The ideal candidate is a strong problem solver who is comfortable working directly with customers, developers, infrastructure teams, banking operations, and payment specialists. This is not a traditional project management role-we are looking for someone with the technical curiosity and hands-on approach needed to understand complex systems, troubleshoot issues, and successfully drive products into production.

What You’ll Do

• Lead customer implementations from kickoff through production go-live.
• Develop and manage implementation plans, milestones, dependencies, risks, testing, and customer deliverables.
• Coordinate across Product, Development, DevOps, Banking Operations, Payments, Compliance, and customer teams.
• Lead implementations for major customers and first deployments of new products.
• Work directly with technical teams to identify and resolve implementation challenges.
• Troubleshoot APIs, integrations, authentication, data flows, file transfers, webhooks, payment transactions, and other technical issues.
• Perform functional QA and validate products across customer, banking, and payment workflows.
• Support the implementation and deployment of ATM, POS, card, payment processing, and embedded banking products.
• Identify product gaps and partner with Product and Development to improve the platform.
• Develop repeatable implementation processes, documentation, testing procedures, and customer onboarding practices.
• Support larger customers following launch with expansion, optimization, and adoption of additional products.
• Utilize modern AI tools to research, analyze, troubleshoot, automate repetitive work, and improve overall productivity., A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

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An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

• Demonstrated experience successfully delivering complex customer implementations, technology projects, products, or operational initiatives.
• Strong ownership and the ability to drive projects across multiple teams.
• Ability to understand technical systems and communicate effectively with software developers and infrastructure teams.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience with functional testing or QA of software and integrations.
• Strong customer communication and implementation management skills.
• Ability to quickly learn complex technical and business environments.
• Experience using modern AI tools to improve productivity and problem solving.
• Experience with banking, fintech, payments, card processing, SaaS implementations, POS systems, ATMs, or financial technology is preferred but not required.
• A college degree is not required.

Location & Travel

Amarillo, Texas is preferred. Candidates who live within reasonable driving distance of Amarillo or have convenient direct air access to Amarillo may also be considered.

Travel of up to 25% may be required for customer implementations, launches, and other business needs., How much experience do you have leading customer-facing technology or product implementations?*

Which best describes your experience working directly with software developers, DevOps, infrastructure, or other technical teams?*

How comfortable are you troubleshooting APIs, integrations, authentication, data flows, webhooks, or file transfers?*

What level of experience do you have with banking, fintech, payments, card processing, ATM, or POS systems?*

Which best describes your experience with software testing and functional QA?*

Which best describes your experience managing multiple teams, dependencies, and deliverables during an implementation?*

How do you currently use AI tools such as ChatGPT, Claude, or similar platforms in your work?*

AI tools are deeply integrated into my daily workflow and materially increase the complexity and volume of work I can accomplish*

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

This position offers significant opportunity for growth as Herring Bank expands its payment and embedded banking products. A successful candidate may take on broader implementation leadership responsibilities and potentially build and lead an implementation team as the business grows., Herring Bank was founded in 1899, by Colonel C.T. Herring. Colonel Herring lived in Vernon, TX and saw a need for a bank. The cattleman would drive their cattle from Oklahoma through Vernon to Fort Worth to sell their cattle. When the cattleman sold their cattle and they went back to Oklahoma they were loaded with cash. Oklahoma was know as the badlands for a good reason, when the cattleman crossed in to Oklahoma they could lose their life and it was a sure bet that they would lose their money. With a bank in Vernon, TX, Herring Bank, they could deposit their funds and when they crossed into Oklahoma, the badlands, they would not lose their money, so the thieves had no reason to rob them

At Herring Bank we “Build Relationships for a Lifetime” come join us at our family owned bank.