Salesforce Production Support Engineer

SKL8 MANAGEMENT, INC.

Miami, FL, United States

12 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$111,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Artificial Intelligence Cloud Computing Software Documentation Code Review Data Validation Data Transformation Data Migration Performance Tuning Cloud Services Salesforce.Com Software Engineering Apex Code

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Job description

Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.
Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.
Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.
Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.
Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging ApexGuru and Scale center), should actively participate in automations and other PI activities., * Develop, enhance, and maintain Salesforce solutions using Apex, Flows, LWC, Aura, Force.com, and asynchronous processing.
Analyze business requirements and translate them into scalable Salesforce technical solutions.
Work closely with business users, LOBs, stakeholders, and customers to understand requirements and provide timely solutions.
Support Salesforce applications across Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, and Partner Communities.
Develop and maintain solutions related to banking and financial-services processes, including loan lifecycle, sales, marketing, and customer servicing.
Design and implement Salesforce integrations with internal and external applications using appropriate APIs and integration patterns.
Perform data migration, data transformation, and data validation activities while maintaining data quality and integrity.
Develop and maintain Salesforce CPQ, nCino, CRM Analytics (CRMA), and AI-related solutions as required.
Review existing Apex, Flow, LWC, and integration code and recommend best practices, performance improvements, and maintainability enhancements.

Requirements

3+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc.
Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional knowledge.
Good knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud.
Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.
Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.
Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.
Understands business requirements and provides timely solutions within defined SLAs.