Desktop Support Specialist-I.T. (47-2026)

• The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
• Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
• Maintain a high standard relating to professional conduct and behavior.
• Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

Essential Tasks:

Infrastructure & Systems

• Provide technical expertise in analysis, configuration, implementation, and ongoing support for all desktop hardware, software systems, printers, and workstation applications.
• Maintain an accurate inventory of all Clerk’s Office hardware and software assets.
• Collaborate with IT staff to ensure the desktop environment is consistent with organizational objectives, application compatibility, and security requirements.
• Utilize centralized management tools for automated software deployment, patch management, and OS provisioning.

Security & Continuity

• Assist in the development and maintenance of disaster recovery procedures for desktop resources.
• Ensure all workstation configurations adhere to established security and regulatory requirements.

Operations & Support

• Follow procedures for reporting and ensuring a timely response to network and personal computer operational problems.
• Coordinate and oversee repair needs to ensure problems are corrected via internal staff, County IT support, or external vendors.
• Serve as backup for the Help Desk to field calls, emails, and assign or resolve service tickets.
• Evaluate individual user needs and suitability for personal computer applications, reporting findings to management in a cohesive manner.
• Provide individual or group training to PC users regarding hardware and software applications.
• Perform basic administration in Active Directory and Entra ID, including user account creation and password/MFA resets.
• Provide high-level technical assistance via remote control tools to users at satellite locations.
• Support and maintain audio-visual equipment and unified communication platforms for office-wide use.

Compliance & Safety

• Maintain the ability to work in a constant state of alertness and in a safe manner.
• Maintain confidentiality of all information obtained through the position.

Flexibility

• Perform other duties as assigned; some overtime may be required.

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• A+ certification or similar strongly preferred.
• Ability to research and understand Florida statutes, County/Clerk policies, and technical manuals to ensure compliance in information system implementation and accountability.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical, written, oral, or diagram form.
• Ability to apply common sense understanding to instructions and research resource materials for problem resolution.
• Thorough knowledge of standard Personal Computer and network equipment, including hardware, software (MS Windows/Office), and peripherals.
• Ability to apply mathematical concepts including basic algebra, geometry, and binary systems to calculate proportions, percentages, and volumes.
• Applicant must have the physical, developmental, and mental ability to perform job tasks and responsibilities, with reasonable accommodations available for qualified individuals with disabilities.

Communication & Interpersonal Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write professional correspondence and speak effectively to customers or employees of the organization.
• Strong verbal and written communication skills with the ability to communicate clearly with people from varied backgrounds.
• Ability to maintain strict attention to detail and remain calm in an anxious, intense environment.
• Bilingual skills are encouraged.

Workload & Time Management

• Ability to organize, prioritize, and manage work (including multiple tasks and changing priorities) to meet critical deadlines, workload, and necessary time requirements.
• Ability to make quick, objective decisions.
• Ability to remain flexible as conditions change and continue effective performance in the face of additional challenges.
• Ability to cover the work of other employees to ensure that deadlines are met.

Travel & Licensing

• Must have a valid driver’s license and access to a vehicle to drive to outside locations.

Physical Requirements:

• Applicant must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
• The noise level in the work environment is usually moderate.

Pulled from the full job description Paid time off, Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work-an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.