COMPUTER SUPPORT TECHNICIAN II - 55003241

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.

Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed.

Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.

Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team’s decision making process and to achieve the team’s goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.

Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.

Microsoft products, including operating systems, Office Suite, and Outlook in a network environment. Computer software, hardware, and firmware relative to personal computer and LAN/WAN environments.

Skills in: Installing and providing technical support for software applications, operating systems, and personal computer hardware. Performing advanced troubleshooting on various manufacturers of computers.

Ability to: Lift 50 pounds and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather. Communicate effectively both verbally and in writing. Read, understand, and comply with the department’s policies, procedures, guidelines, and practices relating to desktop standards. Mentor, train, and support other technicians., High School diploma or equivalent and 2 years of work experience in the installation, maintenance and technical support of workstation hardware. OR 2 years of experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating systems; applicants with SCCM experience will be preferred. OR Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience. OR Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.

3.53.5 out of 5 stars Bartow, FL 33830 $46,381.81 - $54,112.14 a year, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program
• Paid holidays
• Opportunities for advancement, The State’s total compensation package for employees features a highly competitive set of employee benefits including:

Health insurance (over 90% employer paid) $25,000 life insurance policy (100% employer paid) Dental, vision and supplemental insurances State of Florida retirement package 10 paid holidays a year

Generous vacation and sick leave Career advancement opportunities Tuition waiver for public college courses A variety of training opportunities Employee Assistance Program (EAP)

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do: Computer Support Technician II / Transportation Support / Office of Information Technology

This position will ensure the reliability and functionality of IT equipment and services that support agency operations, contributing directly to efficient communication and productivity within the Department.

The Difference You Will Make: Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow: FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses.