Manager, Data Analytics

As a Manager, Data Analytics, you will serve as a strategic analytics partner to Customer Engagement Services (CES), helping leaders make data-driven decisions that improve customer and associate experiences. In this role, you will transform complex Contact Center Operations data into actionable insights, uncover opportunities through root cause analysis, and influence business, product, and operational strategies that drive measurable business impact across Walmart’s customer support ecosystem.

About the Operations Analytics Team

The Operations Analytics team, within the Customer Engagement Services (CES) Insights & Analytics organization, partners with Operations, Product, Technology, and Business leaders to improve the performance of Walmart’s Contact Center Operations and customer support ecosystem. We deliver executive-ready insights, lead operational performance reviews, investigate emerging trends, and identify opportunities that improve customer experience, operational efficiency, and associate performance. This role plays a key part in shaping business priorities through data-driven decision making.

What you’ll do…

• Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.
• Conduct exploratory analyses, root cause investigations, and performance deep dives to uncover opportunities that improve customer experience and operational excellence.
• Develop executive-ready dashboards, visualizations, and compelling data stories that communicate business performance, trends, risks, and recommendations.
• Ensure high-quality, trusted data by identifying appropriate data sources, validating data quality, and supporting data governance initiatives.
• Collaborate cross-functionally with Operations, Product, Technology, and other stakeholders to prioritize initiatives and measure business impact.

• Bachelor’s degree in Business Analytics, Computer Science, Statistics, or a related field (Master’s degree preferred), with experience in data analytics.
• Proficiency in SQL and analytical programming languages such as Python or R, along with experience using visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical and problem-solving skills with experience performing root cause analysis, statistical analysis, and translating data into actionable business recommendations.
• Experience communicating complex analytical findings to senior business leaders through clear storytelling and executive-ready presentations.
• Understanding of data management, data quality, and governance principles, with the ability to work effectively across cross-functional teams., Bachelor’s degree in Mathematics, Engineering, Economics, Computer Science, or related field and 2 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area OR 4 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business analysis and reporting, Microsoft Office, Statistical modeling software

Walmart! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart., The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.