ServiceNow Developer Senior

Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Developer Senior , the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Support the development and configuration of ServiceNow in a variety of areas to include: Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs

• Identify, create, and execute test cases for ServiceNow and other software platforms, including the creation of ServiceNow Automated Test Framework functionality

• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies. Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

• Participate in and support ServiceNow version upgrades

• Customize user interfaces, forms, and workflows to align with business needs

• Perform platform health checks, upgrades, and user/role management

• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance

• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality

• Participate in IT-related technical processes reviews, postmortems, and continual process improvement

• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

IT Service Management (ITSM),Process Improvements,Software Testing

Experience:

3 + years of related experience, Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Senior must have:

* Education: Technical Training, Certification(s) or Degree

* Experience: 3+ years of related experience

• Required Skills:

• Strong proficiency with ServiceNow modules to include at least one of the following: ITSM, ITOM, HRSD, and/or ITBM

• Experience with ServiceNow development, implementation, and administration

• Experience working with at least one of the following web technologies: HTML, CSS, JavaScript, AngularJS, XML, SOAP, and/or YAML

• Understanding of the Agile software testing process and lifecycle

• Understanding of ACLs, UI Policies, and Business Rules

• Ability to analyze requirements, troubleshoot issues, and develop effective solutions

• Ability to identify, understand, document, and create functionality aligning with customer value streams

• Capability to produce level of estimate and basic deployment plans for ServiceNow functionality

• Organizational and time management skills while working in a rapid software development environment

• Ability to identify and learn new technologies quickly

• Good communication skills for collaborating with both technical and non-technical stakeholders

• Effective analytical, problem-solving, and debugging skills

• Certification(s):

• Required: ServiceNow Certified Systems Administrator (must possess or be able to obtain within 30 days of hire)

* Clearance Level: Must be able to pass a background check to obtain a position of Public Trust

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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