Junior Configuration Management Analyst - SECRET Clearance

NTT DATA Federal is looking for an experienced, career-oriented Configuration Management Analyst (CMA) to support the ongoing needs of a federal government client. The CMA will be instrumental in administering and developing the client’s configuration management program, ensuring its quality, accuracy, and continuous improvement. This position is ideal for a professional who thrives in collaborative environments and enjoys enhancing IT processes for enterprise-level integration., * Support and coordinate junior-level configuration management activities across multiple project teams.

• Maintain and update change records, logs, documentation, meeting materials, and action item trackers.
• Monitor and track Software Change Requests (SCRs) and Software Change Proposals (SCPs).
• Manage configuration items and identification logs.
• Perform audits, assessments, and CMDB (Configuration Management Database) health checks.
• Document configuration management processes and procedures.
• Prepare and analyze CM metrics and key performance indicators (KPIs) to assess program effectiveness.
• Update and maintain CM SharePoint sites and document libraries.
• Respond to data calls, participate in meetings, and provide status reporting.
• Coordinate property and inventory tracking related to configuration items.

• Minimum 3 years of experience utilizing IT applications for process improvement and reengineering business processes to include activity and data modeling, business method improvements, and transition planning for new IT processes.
• Active Secret Security Clearance, * Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or a related scientific or technical discipline
• Experience working in a high-volume, operations-driven environment.
• Experience with ITIL processes in a fast-paced setting.
• Experience communicating with customers at all levels.
• Customer service experience.
• Strong written and verbal communication skills, with the ability to prepare concise summaries and action reports.
• ITILv3 Foundation Certificate.
• Experience with ServiceNow ITSM (any version), Microsoft System Center Configuration Manager, Microsoft Team Foundation Server, and Cisco Prime.
• Proven ability to coordinate enterprise-wide integration efforts across multiple teams.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $75,372 - $113,058. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.