IT Support Specialist

• Windows 10/11 troubleshooting
• Hardware diagnostics: desktops, laptops, printers, peripherals
• Mobile device (phones & tablet) configuration, especially MDM-enrolled devices
• Network troubleshooting: IP, DNS, DHCP, Wi-Fi, VPN, VMWare
• Utilizing desktop imaging and deployment tools
• Remote user support utilizing tools such as Dameware and RDP
• Utilizing ITSM ticketing platforms and strong documentation habits
• Security awareness, HIPAA-conscious; understands basic compliance obligations

• Solid communication and the ability to discuss technical topics with non-technical team members
• Ability to work under pressure in a fast-paced, rapidly changing environment
• Serve as part of an on-call rotation

Qualifications:

Education

High School Diploma or equivalent required

Licenses/ certifications/ registrations

CompTia A+ Certification is highly desired

If the selected candidate does not possess the CompTia A+ certification at time of hire, then s/he will be required to achieve that certification as a condition of employment within three months of their start date.

Experience

• Minimum of 1-3 years of professional technical support experience in a structured IT environment
• Willingness to learn, adapt, and support mission-critical technology in patient care settings

Other

• Must be a self-starter

Physical Requirements

Must be able to bend, stoop, and reach and lift technology equipment. Must be able to effectively communicate with staff, clients and public. Able to adapt to rapid changes in the healthcare environment.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, Inside environment, protected from the weather but not necessarily temperature changes. Subject at times to infection, contagious disease, and hazardous material and equipment. May be subjected to combative patients. Variable noise levels.