Data Specialist - OMJ

Harbor is seeking a Data Specialist to join the Ohio Means Jobs location in Lucas County! This role is responsible for collecting and interpreting information on a consistent basis to demonstrate the value of the services offered at OMJ- Lucas County.

Position is full-time, first shift., * Accurately and timely enters and monitors client, employer, and service information into identified database systems (State, County, and Harbor systems).

• Follows guidelines for maintaining security of data and reports.

• Reviews data error reports and does the necessary follow-up to ensure the data compiled in reports is accurate.

• Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of data.

• Produces, reviews, and monitors outcome reports and provides reports to program manager and director used in monitoring program efficiency and effectiveness.

• Provides backup to registration specialist.

• Test IS functions as they are developed and/or modified.

• Serves as a data resource for management, program, and support staff.

• Plans, develops, directs computer training and user manuals for staff.

• Supports staff in gaining access to all necessary County/State systems in support of OMJ programming.

• Ensures proper filing and storage of data entry documents.

• Assists with implementation of customer satisfaction evaluation process and reporting.

• Assists with reporting of outcomes related to OMJ to partners, county, and state stakeholder.

• Assists with developing reports as requested by program manager or director.

• Keeps current with trends and developments related to essential job competencies, and demonstrates continued growth.

• Supervise work activities of OMJ Reception staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Provide OMJ Reception staff guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

• Associate’s degree in business, data systems or closely related field with two years of experience in data interpretation, retrieval entry and report writing from a database. Bachelor’s degree preferred.
• Position requires experience and all-around knowledge working in a networked environment, including troubleshooting skills; strong computer skills helpful.
• Working knowledge of database design: Salesforce, CFIS, ARIES.
• Experience developing and running reports.
• Must be a team player, learn protocols quickly and be competent to train others.
• Must have strong attention to detail, and be able to communicate (verbal and written) effectively with a variety of individuals.
• Must be patient, conscientious, self-motivated, independent, and productive.
• Specific education/training in computer science preferred.
• Must have valid driver’s license, acceptable driving record, and be deemed insurable through Harbor’s vehicle insurance carrier.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Experience with supervision/monitoring /assessing performance of staff to make improvements or take corrective action., Required
• Associates + 2 years Experience or better

Preferred

• Bachelors or better

Licenses & Certifications

Required

• Proof of Auto Insurance
• Drivers License

Pulled from the full job description

• License reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Harbor is a fast-paced environment, but it’s also a place where you can genuinely enjoy what you do. You’ll work alongside a supportive, motivated team that cares about making a difference. We’re committed to investing in our employees and giving you the tools and opportunities to grow.
• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Opportunity to make a difference in your community

• Evaluate work performance of OMJ Reception staff and when concerns arise identify the cause and work towards timely resolution.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serving over 24,000 clients annually across multiple locations and within the community.
• Services include counseling, medication management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more!