Head of Analytics & Operations

As the Head of AnalyticsOperations, you’ll serve as a key strategic resource for the organization, using data and performance insights to guide operational decisions and support business growth. Throughout your day, you’ll oversee executive reporting and dashboards, analyze portfolio performance, identify emerging trends and operational risks, and develop recommendations designed to improve recovery outcomes. You’ll work closely with Operations leadership to strengthen team performance, support forecasting and capacity planning efforts, and ensure data accuracy across the organization. By collaborating with Compliance, IT, Client Services, and Operations, you’ll help drive important initiatives while maintaining compliance with FDCPA, TCPA, FCRA, and internal policies. Your leadership will directly contribute to better decisions, stronger performance, and continued organizational success.

National Recovery Associates is seeking a highly motivated Head of AnalyticsOperations to serve as a strategic partner to leadership and a driving force behind operational excellence. This full-time remote opportunity offers the chance to lead meaningful initiatives, influence company strategy, and turn business intelligence into measurable results., * 8-10 years of experience in collections, accounts receivable management, financial services, or recovery operations

• Experience leading analytics, reporting, or operational performance initiatives
• Strong understanding of collections KPIs, operational performance metrics, and portfolio analytics
• Experience developing executive dashboards and reporting processes
• Ability to translate complex information into actionable business strategies
• Strong leadership, communication, and problem-solving abilities
• Knowledge of FDCPA, TCPA, FCRA, and collections industry best practices

Preferred:

• Experience in debt buying, consumer collections, or legal collection
• Familiarity with Power BI, Tableau, SQL, Excel, and other business intelligence tools
• Successful presentation of performance results to executive leadership

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Paid holidays
• Opportunities for advancement, This is an exceptional opportunity to join a growing organization where analytics, innovation, and leadership come together. Along with a competitive salary, you’ll enjoy a comprehensive benefits package that includes Medical, DentalVision Insurance, Paid Time Off, Paid Holidays, a 401(k), Professional Development Opportunities, Career Growth opportunities, and a Collaborative Leadership Team that values partnership and strategic thinking. NRA is committed to helping employees succeed professionally while maintaining a positive and supportive work environment. Whether you’re looking to influence organizational strategy, continue developing your leadership abilities, or expand your industry expertise, you’ll find exciting opportunities to do so here. Apply today and invest in a future that’s as rewarding as it is impactful.

At National Recovery Associates, we believe great outcomes start with great people. As a leading accounts receivable management company, we specialize in consumer collections, legal recovery, judgment enforcement, portfolio management, and recovery analytics. Our approach combines industry expertise, innovative technology, and data-driven insights to support continuous improvement and long-term success. Employees at NRA enjoy a professional environment where collaboration is encouraged, leadership is accessible, and growth is supported. We value integrity, accountability, innovation, and teamwork, and we’re committed to creating opportunities for employees to contribute, develop, and advance their careers. When you join NRA, you’re joining an organization that invests in its people and recognizes the important role every team member plays in achieving success.