Application Support Engineer / Tech Support Engineer

We are seeking a highly skilled Senior Application Support Engineer to provide end-to-end support for critical business applications and payment gateway systems for a major banking client. The ideal candidate will have strong hands-on experience with SQL, Linux, Windows, and observability/monitoring tools, along with working knowledge of AWS and ServiceNow. This role requires proactive incident management, production support expertise, and close collaboration with cross-functional teams across multiple geographic regions. Candidates must be comfortable working in a fast-paced production support environment with strong communication and troubleshooting skills. Key Responsibilities

• Provide production and application support for critical business applications and payment gateway systems.
• Monitor application health, system performance, and service availability using observability and monitoring tools.
• Troubleshoot and resolve application, infrastructure, and database-related incidents.
• Perform root cause analysis and support incident/problem management processes.
• Work closely with development, infrastructure, and operations teams to ensure system stability and performance.
• Support Linux and Windows-based application environments.
• Execute SQL queries for troubleshooting, validation, and data analysis.
• Coordinate with global teams and stakeholders for issue resolution and operational support.
• Utilize ServiceNow for ticket management, incident tracking, and change coordination.
• Support cloud-based environments and deployments within AWS infrastructure., As a Senior DevOps Engineer, you will play a crucial role in shaping the future of AI systems by designing and maintaining scalable infrastructure solutions. Your expertise will di…
• 6 days ago
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Skill Experience Application / Product Support 3 5+ Years SQL Required Linux Administration & Troubleshooting Required Windows Support Required Observability / Monitoring Tools Required AWS Cloud Knowledge Preferred ServiceNow Preferred Incident & Problem Management Required Payment Gateway / Financial Systems Support Preferred Preferred Qualifications

• Experience supporting banking or financial applications.
• Strong troubleshooting and analytical skills.
• Ability to work with geographically distributed teams.
• Excellent communication and stakeholder management skills.

Additional Information

• Hybrid role requiring onsite presence 3 days per week in Atlanta, GA.
• Strong production support and application troubleshooting experience required.
• Immediate interview process.

• $45.00 per hour

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