IT Support Technician

This position serves as the primary contact for providing technical assistance and managing technology resources. The role involves resolving on-site technical support requests and collaborating with IT Department personnel for guidance on more complex network and system-related problems. This includes maintaining the end-user computing environment by installing, diagnosing, repairing, and upgrading computer devices, networking equipment, and other associated technology resources to ensure optimal performance., * Provide Tier 1 desktop support for both Microsoft and Mac environments.

• Troubleshoot network connectivity issues, including Wi-Fi, and perform basic network troubleshooting.
• Manage user account access, including Active Directory password resets, group policy, and multi-factor authentication (MFA) with Duo.
• Support audiovisual (AV) equipment, such as projectors and flat screens with Crestron-based control systems, focusing on connectivity and user-related issues.
• Serve as a primary technical support contact through various methods including phone, web conferencing, live chat, and on-site assistance.
• Maintain a working knowledge of current technology processes and track service requests within the IT Service Management ticketing system.
• Manage and support on-site network printers and multifunction devices.
• Collaborate on or escalate complex problems for resolution with other IT teams.
• Coordinate with leadership on asset management, including inventory tracking, vendor repairs, and equipment lifecycle upgrades.

Education: An Associate degree or a vocational/technical degree in Information Technology is required. Combinations of education and work experience will be considered.

Experience: A minimum of 4 years of experience in a related field is necessary.

Technical Skills:

• Experience with Tier 1 desktop support.
• Proficiency in troubleshooting network topology and connectivity.
• Knowledge of account access management in Active Directory and MFA systems like Duo.
• Familiarity with both Microsoft and Mac operating systems.
• Experience with AV systems, including Crestron controls.

Preferred Qualifications

• A Bachelor’s degree in Information Technology is preferred.
• Certifications related to end-user computing support such as Microsoft, A+, Apple, or Avixa-CTS are desirable.

This position is 100% onsite with expected hours of 8 AM to 5 PM or 9 AM to 6 PM. Occasional work after 5 PM or on weekends may be required for events

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.