Desktop Technician

The ideal candidate will be experienced Active Directory, troubleshooting, VDI, Windows7, ·Desktop Technician to be responsible for the remote installation, configuration, and administration of Windows desktops. Handle all support requests via phone and remote desktop access., · Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.

· Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.

· Support employees, both local and remote, with desktop issues, account issues, and access to various internal services.

· Troubleshoot software issues on employee’s desktops/laptops.

· Associate’s degree in a technical field such as computer science, computer engineering or related field required.

· 5-7 years’ experience required.

· Knowledge of Windows OS.

· Experience with desktop installation and configuration.

· Experience troubleshooting desktop issues as well as mobile devices.

· Heavy customer interaction to understand user application requirements as the user is transitioned from traditional desktop or laptop to a Virtual Desktop Environment., · 5-7 years’ experience required.

· Knowledge of Windows OS.

· Experience with desktop installation and configuration.

· Experience troubleshooting desktop issues as well as mobile devices.

SA Technologies is one of the leading premier IT Consulting Companies in Santa Clara. SAT is an Oracle Gold Partner & Microsoft Partner. We have built highly scalable, world-class consulting processes that offer tremendous business advantages to our clients in the form of huge cost-benefits, definitive results and consistent project deliveries.