Systems Engineer - Projects & Escalations

We’re looking for a hands-on Systems Engineer to lead project delivery and own the tougher technical escalations across our clients’ server, Microsoft 365, network, and cloud environments. If you enjoy real engineering work - server builds and migrations, M365/Entra projects, and emerging AI implementation - inside a proactive, well-documented shop that respects your time, this role offers real impact and room to grow., This is a hands-on engineering role focused on project delivery. You’ll be the person who executes the meaty technical work - with support, direction, and strong documentation behind you - and steps up on the tougher problems our Service Desk passes up.

Day to day, you’ll work on server installs and migrations, Microsoft 365 / Entra ID projects, network and infrastructure builds, and emerging AI implementation work for our clients. You’ll take escalations above our Service Desk for issues that are genuinely beyond frontline, and you’ll contribute to how we design and standardize solutions.

This isn’t a helpdesk role and it isn’t a ticket-mill - our Service Desk owns the day-to-day queue. This is project and escalation work, with room to grow.

What you’ll do

• Project engineering - execute server, M365/Entra, networking, and infrastructure projects, with direction and support on the larger ones.
• AI implementation - help clients adopt practical AI tooling (Copilot/M365 AI, automations, and similar) as this becomes a growing part of our work.
• Technical escalations - pick up complex, cross-system issues that are beyond frontline (our Service Desk handles routine and Level 2 work).
• Troubleshooting & fixes - dig into the harder problems, find the real cause, and help make sure they don’t come back.
• Solution design (growing) - contribute to technical designs and standards alongside our Technical Alignment Manager, and grow into fuller ownership over time.

Reactive work

Our Service Desk owns the day-to-day ticket queue, and that’s what protects your time for project work. Because we run lean, you’ll provide a defined, capped block of escalation/overflow coverage each week (and a little more when the team is short-handed or on PTO). It’s a safety valve, not your day job.

Where this can go

This role has real runway. You’ll have mentorship from an experienced team (and access to a senior consulting resource on complex projects), so you can level up fast. As you prove out, there’s a clear path toward senior engineering and fuller ownership of our design function. We’ll hire you for solid project skills and grow you from there.

• 3+ years of MSP or equivalent IT experience, hands-on with Windows Server, Microsoft 365 / Entra ID (Azure AD), networking (DNS, DHCP, VPN, firewalls), virtualization (VMware / Hyper-V), and backup / disaster recovery.
• Comfortable executing projects and migrations with direction - you can own the work in front of you and ask for help at the right moments.
• Solid troubleshooting instincts across servers, cloud, and networking, and the drive to grow into the harder problems.
• Good documentation and communication habits - you write things down and keep the client in the loop in plain language.
• You work within a structured operating model. Our lanes and standards exist for a reason; we need someone who collaborates and escalates properly rather than quietly “just fixing everything” outside the process.
• Bonus: exposure to AI/automation tooling in an SMB or MSP context.
• Certifications a plus: Microsoft (M365 / Azure), CompTIA Network+ or Security+, or Cisco CCNA.

• Compensation: competitive and commensurate with experience.
• Location: This is an on-site position based in Palm Coast, FL. We work remotely too, but regular time in the office is expected - so local candidates (or those willing to relocate) are ideal.
• Benefits: Paid time off, plus paid training and certifications - we invest in our people’s growth.
• Our culture: We’re a very flexible company that puts family first and work a very close second. Do great work, and we’ll make sure life outside it has room to breathe., * Paid time off

We’re a proactive managed services provider (MSP). Years ago we deliberately moved away from the “everyone firefights everything” model and built our business around a proactive TAM + vCIO approach - clear lanes, strong standards, and a real focus on preventing problems instead of just reacting to them. We also have mature documentation and knowledge bases for almost everything, so you won’t be flying blind or reinventing the wheel.

We’re a five-person team, which means you’ll have real impact from day one and won’t be a cog in a queue - and it means everyone here takes their role seriously and works together instead of going it alone.