Application Analyst I - Hospital Billing/Professional Billing

At UConn Health, this classification participates in all aspects of planning, design, development and maintenance of new or existing functionality in Electronic Health Records [EHR] and other clinical information systems for an assigned area. This includes providing analysis, development, modification, configuration, installation, programming, testing and maintenance of EHR and other Clinical Systems applications. THIS IS A HYBRID POSITION REQUIRING ON-SITE WORK ONE DAY PER WEEK AND CAN REQUIRE ADDITIONAL ON-SITE WORK AS ASSIGNED. SUBJECT TO CHANGE PER MANAGEMENT. SUPERVISION RECEIVED: Works under the general direction of an employee of higher grade. EXAMPLES OF DUTIES: Administrative and Project Duties: Participates in project planning sessions with team members to analyze requirements and provide design recommendations for moderate to complex solutions Prepares and presents status updates for various projects Monitors project status to ensure that service level agreements standards are met or exceeded Maintains and manages project issue log Escalates problems when appropriate Maintains relationship and open communication channels with Clinical Systems vendor representatives Technical Duties: Identifies solutions for moderately complex system requirements Performs in-depth analysis of workflows, data collection, reports details and other technical issues associated with the Clinical Systems environment Analyzes and researches enhancements to system components or within the Clinical Systems EHR environment Defines and designs scope for each project individually or in concert with team members ensuring that applications are integrated with other systems. Makes moderately complex application design decisions in conformance with clinical and business operational policies and procedures Participates in solution design reviews Develops detailed specifications for software parameters/functions and changes to new or modified applications. Performs Clinical Systems installation/application upgrades, new structures or elements Documents system changes and problem resolutions Develops or modifies moderately complex Clinical Systems EHR customizations, configurations and workflows Performs Clinical Systems EHR application upgrades, new structures or elements Creates test files and performs system testing Provides ongoing maintenance and tests [this includes audit trial monitoring, backups, system purges] to ensure Clinical Systems EHR solutions meet the organization’s business needs Provides support to end users experiencing problems with Clinical Systems EHR applications and associated hardware and interfacing systems Ensures the ethical use of data, as well as data integrity, security and confidentiality of protected health information. Provides for the preparation and maintenance of documentation at the user levels. Monitors clinical operational issues focusing on efficient and effective delivery of complete and accurate, for the assigned areas and specialties of the Clinical Systems EHR information in order to achieve quality outcomes. Coordinates training for staff on the use of the applications. Stays current on the Clinical Systems EHR platform and related advanced features of software development technologies Stays current on clinical practices, policies, procedures and workflows within the area of expertise. Performs other related duties as required.

Considerable knowledge of the principles of systems analysis, design and decision support Considerable knowledge of clinical operations, policies and procedures Considerable knowledge of applicable clinical standard of practice as required by State, Federal, and accreditation organizations Knowledge of standards/codes pertaining to the patient care environment Considerable knowledge of various systems and data analysis techniques and tools such as Swim Lane diagrams, As-Is and To-Be workflow design, fishbone diagrams, state transition diagrams, HER data model diagrams, data conversion and transformation mappings. Knowledge of computer technology support and capabilities. Considerable logical, analytical, problem solving and interpretive skills Ability to take action to ensure customer satisfaction Demonstrated ability to use and apply clinical expertise and experience to design and configure Clinical Systems EHR solutions. Demonstrated ability to write and maintain system documentation and user how to guides. Ability to pay careful attention to details Demonstrated ability to analyze techniques and develop solution to problems in a timely manner. Effective oral and written communication skills and good interpersonal skills. Proficient in MS-Office including Project, Word, Excel, PowerPoint and Visio General Experience & Training: Clinical EHR Systems: Six [6] years’ experience in clinical informatics, clinical process redesign, clinical systems analysis, design and implementation, one [1] of which must be in acute care or direct patient care setting. SPECIAL REQUIREMENTS: Incumbents in this class must have or achieve within six months EPIC certification in their assigned areas and specialties and maintain certification while in the position. SUBSTITUTIONS ALLOWED: Associate Degree in Software Engineering, Management Information Systems, Clinical Informatics, or closely relevant/related field may be substituted for two [2] years of general experience. Bachelor’s degree in software engineering, Management Information Systems, Clinical Informatics, or closely relevant/related field may be substituted for four [4] years of general experience. PREFERRED QUALIFICATIONS: Thorough working knowledge of standards and processes of the revenue cycle, in particular patient billing. Proficient with workflows and processes for Hospital Billing &/or Professional Billing for a Single Billing Office (SBO). Current certification in Epic Hospital Billing &/or Professional Billing. Experience with correct and accurate charges for hospital/professional billing revenue Integrity. Experience with the build and testing for the charge and billing requirements for new departments and patient services.

May be required to work variable working hours during system implementation. May be required to participate in On Call rotation. May be required to work overtime to meet project deadlines and business needs. SCHEDULE: Full time, 40 hours per week, Monday - Friday, 8:00 am to 4:30 pm, 30-minute unpaid meal break.

Why UConn Health UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.