Computer Field Service Technician

• In-house and on-site troubleshooting: Diagnose and repair computer hardware, software, and peripheral component issues (including virus/malware removal and data recovery).
• System Setup: Install and configure computer systems, printers, and software programs (including reinstallation).
• Customer Follow-ups: Schedule appointments and follow up with customers to ensure timely resolutions.
• System Monitoring: Monitor client system failure notifications and alert the appropriate parties.
• Network Installation & Management: Install and manage network components (servers, routers, IP addresses, etc.).
• Technical Support: Provide prompt, clear, and effective support, educating users on how to use their computers and resolve issues.

• Technical Knowledge: Experience with PC and Mac setup/configuration and troubleshooting (must be able to diagnose, repair, and test computer issues).
• Network Knowledge: Understanding of Routers, Windows Servers and active directories.
• Problem-Solving Skills: Ability to solve issues that may not have an immediate solution, utilizing resources effectively.
• Communication Skills: Strong ability to communicate clearly with customers, listen actively to understand issues, and offer repair/replacement options.
• Organizational Skills: Strong time management and multitasking skills to stay on top of multiple tasks.
• Experience: 4 years of technical experience or demonstrated knowledge of troubleshooting is preferred.
• Requirements: Valid CA Driver’s License and reliable transportation (required). Only candidates living in the San Fernando Valley Area will be considered.

A well-established IT services company in Tarzana, CA, with over 30 years of experience providing reliable IT solutions to small and mid-sized businesses across the Greater Los Angeles area, is seeking an Computer Field Technician with knowledge in computer systems, networking, and Windows Server who is looking to expand their skills and grow within a supportive, hands-on environment. If you’re eager to develop your technical expertise and enjoy problem-solving, we’d love for you to join our team!