Software Engineering Manager

TicketNetwork is seeking a highly technical, full-stack, hands-on, Software Engineering Manager to lead and grow a small but critical engineering team. This role combines direct people management, hands-on software development, and technical leadership across a high-impact web-based application. You will be responsible for mentoring developers, improving our SDLC, guiding architectural decisions, and driving high-quality execution.

As a strong individual contributor and empathetic leader, you’ll assess our current application architecture, champion best practices, and work collaboratively across disciplines to deliver scalable, maintainable, and innovative solutions. You will be instrumental in building a strong team culture focused on continuous improvement, collaboration, and technical excellence.

Responsibilities include but are not limited to:

• Lead & Manage Engineering Team: Manage a team of software engineers (direct reports), providing regular feedback, career development guidance, and performance management.
• Hands-On Development: Actively contribute to the codebase by writing high-quality, efficient, and maintainable code.
• Architect & Guide: Define and lead software architecture improvements ensuring scalability, performance, and reliability.
• Mentor & Upskill Team Members: Conduct code reviews, provide technical guidance, and support engineers in their professional growth.
• Drive Technical Excellence: Champion coding standards, testing practices, deployment strategies, and maintainable architecture.
• Champion SDLC & Agile Practices: Work with senior leaders to assess the team’s current development process and implement improvements to ensure efficiency, predictability, and high-quality output.
• Collaborate with Stakeholders: Work closely with product managers, QA, DevOps, and other stakeholders to ensure alignment between business needs and technical execution.
• Refactor & Modernize Systems: Identify technical debt and lead efforts to improve and optimize existing applications.
• Solve Complex Technical Challenges: Be the go-to person for debugging, optimizing, and troubleshooting critical technical issues.

Schedule:

Monday-Friday: 9am-6pm

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience managing distributed and international teams and mentoring developers with a focus on coaching and growing talent.
• 7+ years of full-stack software engineering/app dev experience with Node.js and React.
• 5+ years of experience with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps, with Azure DevOps being the preferred tool.
• 5+ years of experience with CD tools like Octopus Deploy.
• 3+ years of experience with C#, the .NET Framework.
• 2+ years in a management role and/or 3+ years in a team leadership role managing/leading 5+ distributed/global engineers (full-time employees and contractors).
• 2+ years of experience with MSSQL Server and the SQL language, or any other RDBMS and 3GL language.
• Proficiency in version control systems like Git and familiarity with branching strategies.
• Solid understanding of Agile and Scrum methodologies.
• Excellent communication and collaboration skills.
• Familiarity with monitoring and alerting tools like DataDog.

Preferred Qualification

• Experience with .NET Core.
• Experience with containerization technologies.
• Experience in DevOps, release management, or related roles.
• Understands observability best practices.
• Experience with VMWare.
• Familiarity with AWS and Azure.