Manager Prospect and Systems Management -Hybrid

The Manager, Prospect and Systems Management is a key member of the Prospect Management team, which encompasses four integrated functional areas: Prospect Management, Research, Analytics, and Pipeline Development. Reporting to the Senior Director, Prospect and Systems Management, the Manager is responsible for providing strategic leadership and operational oversight for prospect management and research functions that support foundation teams across Providence.

As a strategic partner to philanthropy leadership and frontline fundraisers, the Manager develops and implements enterprise-wide prospect management practices, drives portfolio optimization, advances pipeline growth strategies, and promotes consistent use of prospect data, processes, and performance standards.

Core Responsibilities

Planning and Operations

• Develop, implement, monitor, and report on portfolio performance metrics, prospect management goals, and research services.
• Lead the development and continuous improvement of prospect management policies, procedures, and operational practices.
• Identify operational risks and process improvement opportunities; develop recommendations and implement corrective action plans.
• Manage the strategy, execution, and timely delivery of prospect management and research services that support fundraising priorities across multiple foundations, markets, and service lines.
• Evaluate portfolio health, optimize prospect assignments, and drive pipeline growth systemwide.
• Prepare, analyze, and present prospect management reports, including portfolio performance, pipeline projections, opportunity mapping, and fundraising trends.
• Ensure data integrity and adherence to prospect management standards within Blackbaud CRM and related systems.
• Stay informed of emerging technologies, tools, and industry best practices to enhance prospect management and research effectiveness.

Leadership

• Lead, mentor, and develop a team of prospect management and research professionals.
• Establish clear performance expectations, goals, and development plans for team members.
• Provide ongoing coaching, feedback, and performance management to foster employee growth and engagement.
• Promote a collaborative, customer-focused, and high-performing team culture.
• Manage staff workload and priorities to ensure high-quality, timely service delivery.

Prospect Management and Research

• Serve as the primary prospect management partner for assigned foundations and service areas.
• Collaborate with gift officers and fundraising leaders to develop and execute prospect strategies that advance donor engagement and philanthropic revenue.
• Facilitate portfolio reviews and provide recommendations regarding prospect qualification, assignment, movement, and solicitation readiness.
• Oversee prospect identification and qualification efforts to ensure a robust pipeline of major and principal gift opportunities.
• Direct the delivery of prospect research services, including wealth screening, capacity ratings, relationship mapping, and strategic analysis.
• Provide strategic recommendations based on research, analytics, and fundraising trends to support decision-making and resource allocation.

Providence caregivers are not simply valued - they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them., Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

• Bachelor’s Degree Or an additional 5+ years of related work experience in lieu of the degree
• 5 years Nonprofit development and/or prospect management related work experience, preferably in a health care or education setting.
• 3 years Coaching, mentorship, supervisory or similar leadership experience., * Experience with Blackbaud CRM or comparable relationship fundraising database.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate’s placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement., An Hour Ago In-Office or Remote 85K-100K Annually Senior level 85K-100K Annually Senior level Fintech Owns strategy, governance, and execution of knowledge content across Intercom, NICE CXone Expert, and Guru. Sets taxonomy, style, and lifecycle standards; drafts, edits, and publishes articles; manages SME and compliance reviews; runs platform syncs and bot gap reviews; tracks content performance and readiness for product and policy launches; and builds the case to scale the team and transition execution to a dedicated Content Specialist. Top Skills: Ai-Assisted Customer Service ToolsChatbotsConfluenceGuruIntercom Knowledge HubNice Cxone ExpertVirtual AgentsZendesk Inspira Financial

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At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.