IT Support Representative

Neighborhood Loans is a technology-driven, mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assist in maintaining our technology-driven environment, with a primary focus on Office 365 and Microsoft Windows network support., Are you a tech enthusiast who enjoys helping others navigate IT challenges? As an IT Support Representative at Neighborhood Loans, you’ll be an essential part of our organization, responsible for ensuring that our employees can work efficiently and without technical hindrances. If you have a strong knowledge of Office 365 and Microsoft Windows networks, excellent problem-solving skills, and a passion for customer service, we want to hear from you., * Provide technical support to Neighborhood Loans employees, addressing issues related to Office 365, Microsoft Windows networks, and mortgage systems.

• Assist in reducing downtime by promptly identifying, prioritizing, and resolving technical issues that impact employee productivity.
• Collaborate with internal subject matter experts and external 3rd party support resources to resolve complex technical problems.
• Process onboarding and offboarding requests, set up workstations, and ensure smooth transitions for employees.
• Track and manage network inventory, including the physical setup of workstations and related equipment.
• Control access and authentication to network resources and services to ensure data security.
• Assist in vendor management and coordination to ensure effective support and service delivery.
• Document issue resolutions and IT processes.

• A strong understanding of Microsoft Windows operating systems and Office 365 applications.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Problem-solving mindset with a dedication to providing exceptional customer service.
• Experience with network troubleshooting and basic workstation hardware setup.
• Ability to work collaboratively with cross-functional teams and external vendors.
• Strong organizational skills and attention to detail.
• Bachelor’s degree or equivalent experience preferred.
• Experience within ticketing/PSA and RMM systems
• CompTIA or Microsoft Certifications are a plus, but not required

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance

At Neighborhood Loans, we are passionate mortgage lending professionals with one goal in mind: making our clients our priority. As a residential mortgage lender, we focus on educating and empowering consumers in a rapidly changing market. Our mission is to provide exceptional service based on the highest standards of ethics, values, and customer care-with the goal of earning the loyalty and trust of homeowners who become lifelong clients and friends.