AI Deployment Lead

This is a founding post-sale role: you’ll own everything that happens after a customer signs - implementation, deployment, customer success, and expansion - and build the US operations function from the ground up. You’ll report directly to the CEO, own net revenue retention as your core metric, and grow the function into a small team over your first year. Early success looks like getting the first wave of US accounts deployed and in production and turning your work into a repeatable onboarding playbook.

What you’ll be doing

• Own the full post-sale lifecycle for US customers - configure and deploy signed accounts into production, drive fast time-to-go-live, and keep deployment success high.
• Act as the primary point of contact for customer success, support, and account management so the sales team stays focused on new business.
• Drive retention and expansion against a personal upsell quota; net revenue retention is the metric that matters most.
• Build and document a repeatable US onboarding and deployment playbook.
• Get deep enough in the product to configure and go live independently, working with integrations and no-code tooling.
• Hire and lead a small operations team as the customer base grows.

Tech stack: AI voice agent platform, product integrations, and no-code tooling; comfort with AI coding tools is a plus., * Founding ownership of a brand-new US function, reporting straight to the CEO.

• A product with real, fast-growing traction in its home market, now expanding into the US.
• Genuine scope and upside - own retention and expansion, carry variable comp on upsell, and build and lead your own team.

• 3-5 years in a customer-facing deployment, implementation, or customer success role at a fast-moving startup or tech company.
• Strong product instincts and technical comfort - happy configuring software and working with integrations, and quick to master new products (no engineering background required).
• Excellent client-facing communication; able to build trust with operators and end users and represent the company well.
• Highly organized and a strong problem-solver, comfortable owning a customer portfolio and juggling several workstreams at once.
• Entrepreneurial and self-directed, at ease building without a ready-made playbook in an early-stage setting.
• Based in New York City and able to work on-site at least three days a week., * Time at an early-stage SaaS company, ideally in a deployment, implementation, or operations role.
• A healthcare background or familiarity with how clinical practices operate.
• Experience at a high-talent technology organization known for its bar on people.
• A strong university background.
• A track record of building things - side projects, products, or other entrepreneurial initiative outside a formal role.
• Hands-on with modern AI coding tools.

Our client is a healthcare AI company building voice agents that automate appointment scheduling, inbound call handling, and patient-provider communication so clinical staff can spend more time on care. They have strong product-market fit in their home market - hundreds of practices live and growing fast - and are now standing up their US operation from a New York office, backed by fresh seed funding and already signing their first US customers.

Founded 2024 · 11-50 people · Industry: Healthcare / AI