AI Deployment Lead

Own the full post-sale lifecycle for US customers: configure and deploy signed accounts into production, drive time-to-go-live, and maintain a high successful-deployment rate Serve as the primary point of contact for customer success, support, and account management so the sales function stays focused on new business Drive retention and expansion, including upsell and cross-sell, against a personal upsell quota - net revenue retention is the core performance metric for this role Build and document a replicable US onboarding and deployment playbook covering configurations, processes, and best practices Develop deep product mastery to configure and go live independently, including working with AI integrations and no-code tooling as needed Hire and lead a small ops team as the customer base grows, with a target of three people by year-end

1. 3 to 5 years of experience in a customer-facing deployment, implementation, or customer success role at a fast-moving startup or technology company
2. Technically oriented with strong product acumen: comfortable configuring software, working with integrations, and picking up new products quickly without an engineering background being required
3. Client-facing presence and communication skills: able to build trust with practice operators and clinical staff and represent the company professionally
4. Highly organized, logical, and strong at problem solving; capable of owning a customer portfolio and managing multiple workstreams simultaneously
5. Entrepreneurial, self-directed, and comfortable operating without a ready-made playbook in an early-stage environment
6. In-person in New York City, minimum three days per week, ideally five Nice-to-Have Experience at an early-stage SaaS company, ideally in a deployment, implementation, or ops role Background in healthcare or familiarity with how clinical practices operate Experience at a high-caliber technology organization known for strong talent (e.g., Palantir, Decagon, or similar) Top university background Has built side projects or products, or shows clear entrepreneurial initiative outside a formal role

Medical, dental, and vision coverage Employer-sponsored health contributions 401(k) retirement plan Unlimited PTO Competitive equity Work expenses reimbursed Interview Process

1. Pending Approval
2. Initial Screen
3. First Round
4. Second Round
5. Third Round
6. References
7. Offer
8. Hired

The Client builds AI voice agents for healthcare, automating appointment scheduling, inbound call handling, and patient-provider communication so clinical staff can focus on care. The company has validated strong product-market fit in France, where it serves over 600 practices with 22x year-over-year growth, and is now entering the US market from its New York office. It has raised a $5.5 million seed round and is already signing its first US logos.