Hybrid Field Team / Help Desk Technician (No Recruiters)

The Hybrid Technician is a dual-function role with an even split between remote Help Desk work and client onsite Field Work. The technician will primarily report to the Field Team Supervisor and will be expected to head onsite to emergencies when needed and the rest of the Field Team is wrapped up.

Your work as a Hybrid Technician will include the following duties:

• Monitor and actively work tickets in the Help Desk queue without skipping issues unnecessarily.
• Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.
• Hardware preparation and setup of computers, peripherals, and network equipment.
• Contribute toward inventory management and organization.
• Travel to client sites to assist onsite as scheduled.
• Communicate clearly and professionally with clients and end users, providing detailed updates, accurate time entries, and thorough documentation.
• Maintain and update client documentation when changes are made or outdated information is identified.
• Represent the company professionally - treat every client issue as if it were your own.
• Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member., * Do you have any experience working within the Microsoft Admin Centers (365, Exchange, Entra, SharePoint, Teams, Intune, etc.)?
• Do you have any familiarity with configuring and/or maintaining networking systems (Switches, Firewalls, Wireless Access Points, etc.)?
• Do you have a reliable vehicle to use for traveling to client sites (compensation for mileage is provided)?

• 1+ year experience working for a Managed Services Provider (Preferred)
• Strong troubleshooting and technical support skills (hardware, printers, end-user systems)
• Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams + Teams Phone administration preferred
• Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)
• Familiarity with networking systems (switches, firewalls, wireless access points, etc.) preferred
• Excellent written and verbal communication skills
• Strong problem-solving ability with a clear sense of ownership and accountability
• Ability to work both independently and collaboratively
• A reliable vehicle for traveling to client sites (compensation for mileage is provided)
• Flexibility to shift between Help Desk and Field duties as priorities change

Pulled from the full job description

• Referral program
• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k) with company matching
• Medical, dental, and vision insurance (with telehealth)
• Life insurance and disability coverage (short- and long-term)
• Unlimited paid time off
• Weekly DoorDash meal benefit
• Rewards and recognition program
• Certification bonuses and professional growth opportunities

The targeted base compensation for this role is $47,500 per year and will operate from our office in Lisle, IL.

We believe that technical skills can be taught - ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you

Pay: From $47,500.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL.

We specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more. Externally, our focus is delivering exceptional support and being a true partner to our clients. Internally, we value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 “Best Workplaces in Illinois.”