Computer Operations Manager (IT Operations)

We are seeking an experienced Computer Operations Manager to lead enterprise IT operations and ensure the reliable delivery of technology services in a large-scale environment. This role is responsible for overseeing daily IT operations, managing technical teams, driving service excellence, and maintaining high availability across enterprise infrastructure. The ideal candidate will have strong leadership skills, extensive IT operations experience, and expertise in IT Service Management (ITSM)., * Lead daily IT operations and enterprise technology support services.

• Manage and mentor service desk, desktop support, infrastructure, and technical support teams.
• Oversee ITSM processes including Incident, Problem, Change, and Request Management.
• Ensure compliance with SLAs while maintaining high system availability and operational performance.
• Coordinate enterprise software deployments, upgrades, and patch management activities.
• Manage enterprise IT assets including desktops, laptops, mobile devices, printers, and servers.
• Collaborate with infrastructure, networking, and application teams on technology initiatives.
• Ensure compliance with IT security policies, governance standards, and operational procedures.
• Support business continuity and disaster recovery initiatives.
• Monitor service desk metrics and implement continuous process improvements.
• Provide advanced troubleshooting for hardware, software, networking, and enterprise systems.
• Document technical procedures, operational processes, and issue resolutions.
• Travel to remote locations as needed to support IT operations.

• Bachelor’s or Associate’s degree in Computer Science, Information Technology, Information Systems, or related field (or equivalent experience).
• 7+ years of enterprise IT operations experience in multi-platform environments.
• Experience managing technical teams and enterprise IT service delivery.
• Strong knowledge of desktop support, server administration, infrastructure, and network operations.
• Hands-on experience with IT Service Management (ITSM) best practices.
• Experience managing Incident, Problem, Change, and Request Management processes.
• Experience supporting enterprise hardware/software deployments and IT asset management.
• Strong understanding of IT security, compliance, and operational governance.
• Excellent leadership, communication, organizational, and problem-solving skills., * ITIL certification or ITIL framework experience.
• Experience managing enterprise service desk operations.
• Experience with system monitoring and performance management tools.
• Knowledge of business continuity and disaster recovery planning.
• Experience leading operational process improvement initiatives.

Technical Skills

• IT Operations Management
• IT Service Management (ITSM)
• Incident, Problem, Change & Request Management
• Service Desk Operations
• Desktop & Infrastructure Support
• Windows Administration
• Server Administration
• Active Directory
• Network Administration
• Patch Management
• Software & Hardware Deployment
• System Performance Monitoring
• SLA Management
• Business Continuity & Disaster Recovery
• Enterprise Asset Management
• Technical Documentation, * Leadership & Team Management
• Excellent Communication
• Customer Service
• Analytical & Critical Thinking
• Decision Making
• Problem Solving
• Time Management
• Adaptability
• Relationship Building
• Continuous Improvement, * Ability to lift up to 50 pounds and perform physical tasks including climbing ladders, bending, and working in varying environments.