IT Operations Manager

The IT Operations Manager will work closely with the IT Director, IT staff, vendors, and other departments to support cost-effective technology solutions that meet AMT’s vision, goals, and growth strategies. The IT Operations Manager is a hands-on leadership position responsible for assisting with the daily management of IT operations while also serving as a technical contributor across systems administration, Microsoft 365, endpoint management, security operations, patching, documentation, and escalated support. This role provides day-to-day guidance to assigned IT staff, assists with prioritization of work, and helps ensure the reliability, security, and efficiency of AMT’s technology environment., * Assist with daily IT operations, service delivery, staff workload, ticket prioritization, and escalation management.

• Provide day-to-day guidance to assigned IT staff, including coaching, workload coordination, time-off requests, and input into performance evaluations.
• Support the Director of IT in maintaining an effective, responsive, secure, and well-documented IT department.
• Troubleshoot and resolve escalated second-tier and selected third-tier technical issues in a timely manner that limits business impact.
• Administer and maintain Windows server environments, Active Directory, Group Policy, DNS, DHCP, permissions, and identity management services.
• Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, Entra ID, licensing, and related security features.
• Support endpoint management, mobile device management, imaging, application deployment, and endpoint security platforms.
• Support cybersecurity operations including security alert review, vulnerability remediation, access reviews, application control, patching, and incident response activities.
• Manage or assist with enterprise backup systems, system backup verification, recovery testing, and disaster recovery readiness.
• Support VMware virtualization infrastructure, storage systems, and related infrastructure services.
• Troubleshoot basic to intermediate network-related issues including LAN, WLAN, VPN, VLAN, firewall, and site-to-site connectivity.
• Support business-critical systems including CAD, Zoll, reporting systems, SQL-backed applications, and vendor-supported platforms as needed.
• Develop or maintain scripts and automation using PowerShell, Python, Bash, or comparable tools to improve operational efficiency.
• Maintain accurate documentation of system configurations, software functionality, security processes, and operational procedures.
• Help develop and maintain processes, checklists, and procedures that improve IT efficiency, reliability, security, and accountability.
• Assist with compliance-related technology requirements, reporting, documentation, and evidence gathering in support of HIPAA, CAAS, and other organizational needs.
• Communicate with departments regarding technology-related items and explain technical concepts to both technical and non-technical staff.
• Participate in an on-call rotation for after-hours and emergency support.
• Demonstrate a commitment to professional development and continuous learning.
• Perform other related duties as assigned.

Do you have experience in Wireless networking?, Do you have a Bachelor’s degree?, * Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field required.

• 3-5 years of experience in systems administration, infrastructure support, cybersecurity operations, IT operations, or a related Information Technology role.
• Previous experience providing technical guidance, mentoring, workload coordination, or supervision of IT staff preferred.
• Strong Windows desktop and Windows Server troubleshooting skills.
• Experience with Active Directory, Group Policy, DNS, DHCP, permissions, and identity management.
• Experience administering Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, Entra ID, licensing, and related security capabilities.
• Experience with endpoint management, endpoint security platforms, mobile device management, VPN solutions, email security systems, and endpoint imaging tools.
• Experience with patch management, vulnerability remediation, and system hardening across servers, endpoints, and cloud services.
• Experience with VMware environments, backup systems, disaster recovery processes, and recovery testing preferred.
• Understanding of networking concepts including VLANs, routing, switching, wireless, VPN, and firewall troubleshooting.
• Experience with PowerShell or another scripting language for automation preferred.
• Strong written and verbal communication skills.
• Ability to prioritize tasks based on business impact, risk, severity, and operational need.
• Ability to maintain and develop processes and procedures to improve operational efficiency, documentation, and security.

Pulled from the full job description

• 403(b) matching
• Tuition reimbursement
• 403(b)
• Health insurance
• Paid time off
• Employee assistance program
• Paid holidays, * 403(b) account with 50% company match
• Paid Time Off
• Holiday Pay - six paid holidays each year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
• Payroll Direct Deposit
• Furnished Uniforms
• Paid Continuing Education
• Tuition Reimbursement
• Employee Assistance Program
• Fitness Center Memberships

Advanced Medical Transport (AMT) is the premier provider of emergency and scheduled ambulance services in Central and Western Illinois, as well as parts of Iowa. AMT is a private, not-for-profit organization operated for community benefit.