Epic Client System Administrator

The Epic Client System Administrator supports, configures, and maintains Epic Client Systems to ensure reliable access to Epic applications across clinical and operational environments.

I. Major Responsibilities

• Install, configure, and maintain Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, Haiku.
• Support daily operations of Epic client systems and web/service servers.
• Troubleshoot system issues, performance problems, and integration failures.
• Participate in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper and System Pulse operations.
• Collaborate with technical leads, application teams, and infrastructure teams.

• Bachelor’s degree or equivalent experience.
• Epic certifications: Hyperspace Deployment, Web/Service Servers (Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, EPS).

Experience/Skills:

Required:

• 2+ years in Healthcare IT in an Epic Client Systems role.
• Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.
• Strong analytical troubleshooting and problemsolving skills.
• Effective communication and collaboration with clinical and technical teams.
• Ability to document procedures, configurations, and operational playbooks.
• Adaptability in fastpaced healthcare and cloudmigration environments.
• Advanced troubleshooting skills for Epic client systems and Windows Server environments.
• Proficiency with scripting (PowerShell) for automation and system management.
• Strong understanding of Azure, virtual infrastructure, and cloudhosted workflows.
• Ability to manage client distribution tools and web/service server architecture.
• Experience supporting clinical and operational teams in a healthcare environment.
• Strong documentation skills for technical procedures and operational workflows.
• Ability to work in fastpaced, rapidly evolving technical environments., * Hyperspace Deployment certification
• Epic Web and Service Servers certifications (Interconnect, MyChart, Web BLOB, EPS)
• Epic Kuiper and System Pulse training
• Epic IRIS infrastructure training

Preferred:

• Experience with Citrix VDI, Cisco UCS, Azure, Layer 2/3 networking.
• Training and Certifications (Microsoft Ecosystem & Epic EHR)

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day., We’re striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.