Help Desk Support Specialist

· Oversee the daily performance of computer systems.

· Answer user inquiries regarding computer software or hardware operation to resolve problems.

· Enter commands and observe system functioning to verify correct operations and detect errors.

· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

· Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

· Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

· Refer major hardware or software problems or defective products to vendors or technicians for service.

· Develop training materials and procedures, or train users in the proper use of hardware or software.

· Confer with staff, users, and management to establish requirements for new systems or modifications.

Do you have experience in Operating systems?, Do you have a Associate’s degree?, Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software; Epicor ERP; Microsoft Office Product software; and knowledge of Microsoft Office operating systems., * IT Help Desk: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance