LAN Support Specialist

LAN Support Specialist to provide onsite IT support at the Social Security Administration’s National Records Center (NRC) in Independence, Missouri. This is a 5 day a week onsite position at the SSA National Records Center in Independence, Missouri.

Your Future Duties and Responsibilities

• Provide daily hands on technical support for ~55+ distributed workstations across the NRC facility.
• Maintain and support LAN racks located in four Data Control Rooms.
• Support specialized production and scanning equipment including:
• Opex Falcon scanners (20 total), Insight machine, Mail Matrix mail sorter
• Fujitsu FI 6800 scanners used for Veteran’s Administration MOA and other workloads
• Barcode printers, network/mainframe printers, and ~14 multifunction devices (MFDs)
• UPS shipping station laptops, thermal label printers, and scales
• Open and configure network ports as required to onboard new devices (e.g., Insight machines for MCD data collection).
• Troubleshoot and resolve Service Portal request issues, including rejected network or port activation requests.
• Connect new MFDs, scanners, and various peripherals to SSA’s network environment.
• Reconnect and validate equipment after vendor servicing (e.g., Mail Matrix mail sorter).
• Track and support Wi Fi deployment activities including site surveys, approvals, installation, and testing.
• Assist with IT infrastructure expansion aligned to SSA’s MCD project growth plans.
• Provide general LAN and network troubleshooting for contractors using shared or distributed workstations.
• Maintain documentation for SOW and ROM support, port requests, and operational follow ups.

• Bachelor’s Degree +5 years IT/LAN experience
• Strong knowledge of LAN networking, physical network infrastructure, and port configuration.
• Experience supporting Windows workstation environments.
• Hands on experience with enterprise scanning hardware (Opex, Fujitsu, etc.).
• Proven ability to support and configure printers, barcode systems, MFDs, and mainframe connected devices.
• Familiarity with device onboarding workflows including port activation, configuration, and validation.
• Understanding of Wi Fi deployment processes (survey, approval, installation, and verification).
• Ability to operate across a large facility with distributed IT assets and multiple production rooms.
• Strong documentation and tracking skills for operational deliverables and Service Portal interactions.

Desired Qualifications

• Prior experience working in government, regulated, or SSA environments.
• Experience supporting high volume scanning operations or industrial mailroom systems.
• Familiarity with secure credentialing systems (e.g., HSPD 12 station support).
• Experience with logistics IT systems such as UPS shipping equipment.