Systems Engineer - Internal IT & Managed Network Services

We are seeking a hands-on, technically skilled Systems Engineer for a new dual-mandate role based on-site in Houston, Texas. You will support WorldVue’s internal IT - offices, end users, servers, and network infrastructure across multiple sites and two datacenters - and work on our Managed Services team troubleshooting hotel back-office networks for properties under contract.

WorldVue runs internal IT on a managed services model: our own offices and employees are treated as our first managed account, with the same ticketing, SLA, and documentation discipline we deliver to our hotel customers.

Key Responsibilities - Internal IT and Corporate Infrastructure:

• Provide responsive technical support to internal employees, onsite and remotely, across multiple office locations.
• Administer Windows Server (Active Directory, Group Policy, DNS, DHCP), Microsoft 365, and Entra ID, including user accounts, access controls, and permissions.
• Troubleshoot workstations, laptops, printers, VoIP phones, and mobile devices.
• Maintain corporate infrastructure across our Denver and Houston datacenters: Hyper-V, backup and replication, firewalls, switching, wireless, VPN, and site-to-site connectivity.
• Handle onboarding and offboarding, IT inventory, and hardware lifecycle tracking.
• Perform patch management and preventative maintenance, and support internal projects such as hardware refreshes, software rollouts, and network upgrades., * Troubleshoot back-office network issues at hotel properties under managed services agreements: routers, firewalls, switches, access points, VLANs and subnets, DHCP scopes, DNS, and ISP circuits.
• Support network segmentation between guest, back-office, and payment environments per property and brand standards.
• Resolve connectivity issues for property business systems - PMS, point-of-sale, key card and lock systems, cameras, printers - working with brand and vendor support teams.
• Work remotely with on-property staff and dispatched field technicians who may have limited technical background.
• Meet contracted service levels, maintaining accurate ticket status, time entry, and resolution notes.
• Escalate to senior engineering, carriers, and third-party vendors, and own issues through to closure.
• Support onboarding of new properties: document existing topology, validate configurations against standards, and identify remediation work.

Shared Responsibilities:

• Write and maintain documentation, runbooks, network diagrams, and knowledge base articles for internal and property environments.
• Work incidents and service requests through our ticketing system with clear, timely documentation.
• Coordinate with vendors, carriers, and third-party providers on issues, warranties, and procurement.
• Standardize configurations, monitoring coverage, and support procedures across both environments, and recommend permanent fixes for recurring problems.

Key Technologies:

Corporate Environment

• Windows Server 2016+ (Active Directory, Group Policy, DNS, DHCP), Windows 11, Microsoft 365, Entra ID
• Hyper-V, Veeam Backup & Replication, remote support tools

Network and Property Environment

• Fortinet firewalls; pfSense and MikroTik edge devices
• Aruba, Meraki, and Cisco switching and wireless
• RADIUS / TACACS+ (Aruba ClearPass); VLANs, routing, NAT, VPN tunnels, WAN/ISP troubleshooting
• Monitoring, alerting, and configuration backup tooling

• 5+ years in IT support, systems administration, network administration or Bachelor’s degree.
• Hands-on network troubleshooting: VLANs, subnetting, DHCP, DNS, routing, NAT, firewall rules, and VPN.
• Experience supporting multi-site environments and remote users, including servers, desktops, and network hardware.
• Strong written and verbal communication, with the ability to explain technical issues to non-technical people.
• Disciplined about ticket hygiene, time entry, and documentation, as work is measured against service levels., * Prior experience at a managed service provider, NOC, or ISP support organization.
• Hospitality technology experience, or support of hotel systems such as PMS, POS, or lock systems.
• Scripting or automation experience (PowerShell, Python, or similar).
• Relevant certifications (CompTIA Network+/Security+, Microsoft, Cisco CCNA, Fortinet NSE, Aruba, VMware)., * Microsoft Windows Server: 2 years (Preferred)
• Fortinet firewalls: 2 years (Preferred)
• Microsoft Office 365: 2 years (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance