User Acceptance Testing (UAT) Analyst

The position plays a critical role in maintaining quality standards, reducing operational risk, improving testing efficiency, and supporting the successful delivery of Fraud Systems initiatives. By validating business requirements, creating high-quality test cases, and ensuring automation readiness, the contractor will help improve release readiness, increase test coverage, and support successful business outcomes., * Develop and maintain high-quality User Acceptance Testing (UAT) plans, test cases, test scripts, and supporting documentation.

• Create comprehensive, repeatable, and well-structured test cases that align with business requirements and support future automation efforts.
• Ensure test cases are automation-ready by following established standards, maintaining clear test steps, expected results, and reusable test assets.
• Review and validate business requirements, user stories, and acceptance criteria to ensure complete testing coverage.
• Execute testing activities for system updates, enhancements, defect resolutions, releases, and business initiatives.
• Identify, document, track, and validate issues discovered during testing.
• Collaborate with business stakeholders, product owners, developers, and project teams to resolve testing-related issues and ensure requirements are met.
• Evaluate testing processes and identify opportunities to improve quality, efficiency, and automation readiness.
• Support testing efforts across multiple initiatives and prioritize activities to meet project timelines and delivery commitments.
• Provide regular testing status updates, risk assessments, and recommendations to project stakeholders.
• Support release readiness activities, including pre-implementation validation and post-implementation verification.
• Participate in issue triage, root cause discussions, and resolution reviews.
• Maintain testing documentation, evidence, and audit artifacts in accordance with compliance, governance, and organizational standards.
• Ensure testing deliverables meet quality expectations and support successful implementation of business solutions.
• Contribute to continuous improvement efforts by promoting testing best practices and helping establish consistent standards for UAT and automation-ready test design.

• Bachelor’s degree or equivalent combination of education and professional experience.
• Minimum of 3-5 years of User Acceptance Testing (UAT), quality assurance, or business validation experience.
• Proven experience developing high-quality UAT test plans, test cases, test scripts, and test scenarios.
• Experience reviewing and validating business requirements, user stories, and acceptance criteria to ensure complete test coverage.
• Demonstrated ability to create well-structured, reusable, and automation-ready test cases that support future automated testing efforts.
• Experience executing functional, regression, integration, and end-to-end testing.
• Experience documenting test results, defects, risks, and recommendations for resolution.
• Experience working in Agile and project-based environments supporting multiple concurrent initiatives.

• Experience using test management and defect tracking tools. Automation-Focused Requirements

• Understanding of automated testing concepts and best practices.
• Experience designing test cases with automation readiness in mind, including maintaining consistent test data, clear expected results, and repeatable steps.
• Ability to identify opportunities for automation and collaborate with automation teams to improve testing efficiency and coverage.
• Experience ensuring testing documentation and test assets meet standards required for automated execution.
• Strong verbal and written communication skills.
• Excellent attention to detail and commitment to quality.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong collaboration and partnership skills when working with business stakeholders, product owners, and project teams.
• Ability to communicate testing status, risks, issues, and recommendations effectively to stakeholders.

• Adaptability and flexibility in a fast-paced, changing environment. Desired Skills

• Experience supporting fraud prevention, fraud operations, risk management, or financial services organizations.
• Experience working with automation testing tools and frameworks.
• Knowledge of test case design techniques and testing best practices.
• Experience preparing and maintaining automation-ready testing assets.
• Familiarity with continuous testing and quality management processes.
• Experience supporting complex system implementations and production releases.
• Experience with compliance, audit, and governance requirements related to testing activities.
• Ability to mentor team members on UAT best practices and quality test case development.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.