Senior UX/UI Designer (Remote)

This role is hands-on and execution-focused, supporting user-centered validation activities across the product lifecycle, including usability sessions, UAT, and iterative design improvements informed by user feedback and operational context. The designer will also contribute UI and high-fidelity prototyping work grounded in Human-Centered Design (HCD) principles, translating research insights and user needs into tangible, testable design artifacts.

• Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders

• Partner with designers and independently create UI designs and high-fidelity prototypes grounded in Human-Centered Design (HCD) principles, ensuring solutions align with veteran needs, clinical workflows, and usability best practices

• Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives

• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations

• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities

• Translate user insights and UX guidance into product-specific flows, interactions, and recommendations

• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback

• Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback

• Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead

• Participate in accessibility and usability forums supporting continuous product improvement

• Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

• Bachelor’s degree in a relevant discipline or equivalent practical experience.

• 8-10 years of relevant UX, UI, usability, product design, or related experience

• Demonstrated understanding and experience creating UI designs and high-fidelity, interactive prototypes using tools such as Figma, Sketch, or Adobe XD, anchored in Human-Centered Design (HCD) principles and informed by user research to support iterative, evidence-based product development.

• Experience supporting usability evaluations, task-based testing, or user-centered product validation

• Experience collaborating with product managers, designers, and developers

• Clear understanding of Agile methodologies.

• Strong written, analytical, facilitation, and communication skills

Preferred Skills and Experience:

• Experience supporting government digital products

• Experience supporting UAT planning or facilitation

• Familiarity with accessibility principles and inclusive design

• Experience working within Agile product teams

• Knowledge of clinical workflows and healthcare operational processes preferred

• Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred

• Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired

Clearance Required:

• Ability to obtain and maintain a Suitability/Public Trust clearance.

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?