IT Service Desk Analyst

Kronia, Inc.

New York, NY, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$83,200.0 - $93,600.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Bash Shell Computer Networks Identity and Access Management Information Technology Operations Virtual Private Networks (VPN) Windows PowerShell Single Sign-On Diagnostic Tools Scripting Microsoft InTune

+3 more

Casper Suite Gsuite Zendesk

Job description

We are looking for an experienced IT Support Engineer/ Endpoint Specialist to join a growing IT Operations team supporting modern enterprise environments.

Requirements

The ideal candidate will provide advanced troubleshooting and escalation support while managing device, application, and user lifecycle administration across Google Workspace, Jamf, Intune, macOS, and Windows environments. This role requires a proactive, customer-focused professional capable of resolving complex technical issues, maintaining endpoint compliance, and supporting a seamless user experience.

The skills you bring

3-6 YOE in IT Support.
Experience with Google Workspace administration.
Strong experience with Jamf Pro (macOS) and Microsoft Intune (Windows).
Solid knowledge of macOS and Windows 10/11 environments.
Experience with SSO, MDM, identity & access management, and endpoint compliance.
Familiarity with networking concepts, VPNs, and troubleshooting tools.
Experience creating technical documentation and SOPs.
Strong communication, problem-solving, and time management skills.
Experience with scripting (Bash or PowerShell) and automation tools.
Familiarity with Zendesk or similar service management platforms.

Benefits & conditions

$40 - $45 an hour - Full-time, Contract

About the company

Kronia is the next-generation partner for Digital Transformation. With the mission to accelerate the digital state of companies worldwide, Kronia® focuses on Cloud, Data and AI strategy and execution while delivering a comprehensive Cybersecurity framework and a comprehensive set of IT services. We believe in a high trust and performance culture that shapes how our professionals proudly represent our brand with every service and project we operate. Kronia® is the pioneer IT brand revolutionizing the workplace with an innovation ecosystem through talent, services, products and solutions with strong industry know-how and expertise. Our remote-native culture and systematic approach to developing modernized IT skills and driving high performance bring differentiated value to our clients. Kronia® is the place where the best tech talent on earth can secure a distinguished and personalized life and career experience.