Senior Desktop Support Specialist (On-Site)

Are you a seasoned IT Support Specialist who thrives in fast-paced manufacturing and logistics environments? We are seeking a Senior Desktop Support Specialist to join our Management Information Systems (MIS) team on-site at our Piedmont facility. In this role, you will serve as the primary on-site technical expert, supporting everything from corporate office workstations to critical production line hardware and warehouse logistics equipment. You ll play a key role in keeping operations running smoothly, mentoring junior technicians, and driving infrastructure upgrade projects.

What You ll Be Doing

• On-Site & Production Support: Serve as the main point of contact and escalation point for technical issues across office spaces, distribution centers, and production floors.
• Hardware & Specialized Equipment: Provision, troubleshoot, and maintain desktops, laptops, mobile devices, Zebra/thermal printers, and handheld RF scanners.
• Systems & Endpoint Management: Deploy images, manage user access via Active Directory, and handle software patching using Intune, Automox, Lansweeper, and Soti MobiControl.
• Network & VoIP: Resolve connectivity issues (VPN, DNS, DHCP, Wi-Fi) and support Avaya VoIP desk phones and softphones.
• Project Leadership: Help lead workstation refreshes, office expansions, and site-wide technology rollouts.
• Mentorship: Act as a technical lead and guide junior desktop support staff.

• Education: Associate s degree in IT, Computer Science, or a related technical field.
• Experience: 5+ years of hands-on desktop/IT support in an enterprise environment.
• Environment Match: Proven experience supporting IT infrastructure in a manufacturing, plant, or warehouse environment (RF devices, thermal printers, production line connectivity).

Technical Stack:

• Strong proficiency with Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Experience with Active Directory, network troubleshooting (TCP/IP, DNS, DHCP), and Jira (or similar ITSM tools).
• Familiarity with PowerShell scripting for basic operational automation.
• Physical Capability: Ability to move freely across large plant/warehouse facilities and lift up to 30 lbs of IT equipment.

Nice-to-Haves / Certifications

• Certifications: CompTIA A+, Network+, Microsoft MD-102, or ITIL Foundation.
• Hands-on experience with Soti MobiControl, Automox, or Lansweeper.
• Background supporting Avaya VoIP phone deployments.

3.63.6 out of 5 stars Piedmont, SC 29673 $50,000 - $65,000 a year - Temp-to-hire

Calance is a global IT services firm with over 20 years of excellence in Managed Services, IT Staffing, and Digital Transformation. Headquartered in Southern California with a global presence, we pride ourselves on a “people-first” culture that has earned us a 90% client retention rate and an average employee tenure of 7+ years. We view our team as a family, prioritizing your personal and professional growth as much as our clients’ success. At Calance, you aren t just a consultant; you are a valued partner in a community built on trust, innovation, and long-term relationships.

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