IT Technician Assistant

To provide courteous and timely assistance for employees and students for the operation of faculty and staff workstations and computer labs on the Volunteer State Community College campuses., Provide IT support for students and employees for various technical issues including but not limited to minor hardware and software problems, email, and install, relocate, maintain, upgrade, troubleshoot, and repair a broad range of networked and non-networked client hardware devices and software applications. Deploy computer images. Create and escalate work orders for IT personnel when issue cannot be resolved. Perform light maintenance on printers. Communicate technical concepts to non-technical users. Other duties as assigned.

High school diploma or GED equivalent.

Knowledge, Skills, and Abilities:

Experience with Microsoft applications and strong familiarity with Microsoft software. Ability to learn new software. Excellent telephone, verbal, written, and interpersonal communication skills. Ability to prioritize and multi-task.