IT Technician

• Provide first-level help desk support for end users, resolving technical issues in a timely manner
• Troubleshoot and support Microsoft Office applications (Word, Excel, Outlook, etc.)
• Diagnose and resolve hardware issues (laptops, monitors, printers, etc.)
• Assist with setup, configuration, and basic maintenance of IT equipment
• Document issues, resolutions, and recurring problems
• Support overall business systems and contribute to continuous improvement of IT processes
• Escalate complex issues as needed

Do you have experience in Technical customer support for office equipment?, Do you have a High school diploma or GED?, * 2+ years of experience in IT support, help desk, or related field Experience troubleshooting Microsoft Office products

• Basic knowledge of hardware troubleshooting (laptops, printers, peripherals)
• High school diploma or equivalent
• Strong problem-solving and communication skills
• Ability to quickly learn systems and operate in a hands-on environment

Soft Skills:

• Experience working in a help desk or onsite IT support role
• Familiarity with general IT service management practices