Support Technician II (Tier 2) Bakersfield, CA

• Serve as the escalation point for complex hardware, software, and connectivity issues
• Monitor and maintain client IT systems, networks, and applications
• Log incidents, perform root cause analysis, and implement fixes that prevent recurrence
• Run scheduled maintenance: backups, patches, and updates
• Document procedures, incidents, and resolutions accurately
• Enforce IT security policies and flag vulnerabilities
• Train end users on systems, applications, and IT policies
• Collaborate with the broader team for seamless handoffs and communication

We’re growing and looking for a skilled Tier 2 technician to join our engineering team. This goes beyond ticket resolution. You’ll be a key escalation point, trusted problem solver, and technical resource across a wide range of client environments. If you thrive on complex problems and want work that actually matters, this is it., Proven experience in a desktop support or help desk Tier 2 role

• Strong knowledge of Windows OS across all workstation versions
• Proficiency with Office 365 and the Microsoft Office Suite
• Experience with Active Directory and user account management
• Solid networking fundamentals - LAN/WAN, connectivity troubleshooting
• Familiarity with remote support tools and common office hardware
• Knowledge of antivirus, firewalls, and endpoint security best practices
• Basic macOS comfort
• Clear communicator with strong customer service skills
• Organized, proactive, and able to work well under pressure

Nice to Have and What Sets You Apart

• MSP experience (highly preferred)
• A habit of preventing problems, not just fixing them
• Passion for staying current with evolving technology
• Continuous improvement mindset focused on client satisfaction

Pulled from the full job description

• 401(k) 4% Match
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time, * Competitive Pay
• 401K Plan with 4% matching pay contributions
• Grapevine MSP offers access to low-cost, high-quality healthcare options, “Health, Dental, and Vision.”
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
• Team Events
• Social Events

Grapevine MSP is the Central Valley’s largest managed IT services provider. Founded in 2009 by CEO Joe Gregory, we’ve grown to a team of 60+ professionals and are recognized as a Microsoft Tier 1 Partner. We deliver proactive IT support, cybersecurity, cloud, VoIP, and strategic consulting to businesses of all sizes. Our “let’s figure it out” culture isn’t a tagline; it’s how we show up every day., Why Grapevine MSP?

• Work alongside a talented, collaborative engineering team
• Exposure to diverse client environments - no two weeks look the same
• Real opportunities to grow your skills and advance your career
• Be part of the Central Valley’s largest and most trusted MSP