Support Engineer - Microsoft Intune & Endpoint Management

• Develop technical and professional proficiency through training and readiness programmes to effectively understand and resolve customer issues.
• Identify potential product defects and provide feedback to senior engineers, contributing to product and process improvements.
• Microsoft Intune.
• Mobile Device Management (MDM).
• Mobile Application Management (MAM).
• Device Enrolments.
• Windows Autopilot.
• Application Packaging and Deployment.
• Windows Updates Deployment.
• Onboarding and Offboarding of Windows, iOS, macOS, and Android devices using Microsoft Intune.
• Create, maintain, update, deploy, and remove configuration policies, including Device Restrictions, Wi-Fi Profiles, Domain Join Profiles, and related configurations.
• Extensive experience in designing and implementing Windows Autopilot using Intune.
• Experience implementing Co-Management with Intune.
• In-depth knowledge of Endpoint Security Policies, including Firewall Policies, Attack Surface Reduction, and Disk Encryption Policies.
• Experience with PowerShell Scripting, DHCP, DNS, and Co-Management implementation using Intune.
• Provide support for end users to design, install, administer, and optimise Microsoft Windows Updates and related components to maintain business application performance.
• Strong knowledge of Windows operating systems, mobile device operating systems, client-server technologies, and cloud services.

• Strong communication skills with excellent spoken and written English communication skills.
• Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence.
• Ability to resolve difficult customer issues through telephone, email, and chat support.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Review, investigate, and resolve customer technical issues by collaborating within and across teams and leveraging troubleshooting tools and practices.
• Participate in technical communities and peer delivery discussions., Mandatory Requirement: Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Bellevue, WA $55,000 - $60,000 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Actual compensation within the range will be dependent upon the individual’s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $55,000.00 to $60,000.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert