Seasonal Tourism Information Representative

Tourism Information Representatives for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in one of the state’s nine (9) Tourism Information Centers (TICs). They are responsible for providing customers with requested information or assistance concerning services or directing requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment or serving as a cashier.

Typical Job Duties

• Answers telephones, takes messages, and provides information about Oklahoma and OTRD facilities.
• Assist customers in-person by answering questions and providing information about the State.
• Actively recommend appropriate resources or destinations to customers inquiring about tourism and recreation opportunities in the state of Oklahoma.
• Receives and processes both cash and card transactions from the gift shop.
• Maintain stock of informational travel brochures and gift shop items.
• Performs general housekeeping in public areas.
• Acts as backup support for the supervisor by assisting with daily operations and handling necessary responsibilities in the supervisor’s absence.
• Performs other duties as assigned to support daily operations and agency needs.

• Must be at least 16 years of age.
• Ability to effectively communicate with a variety of people both orally and in writing.
• One (1) year of experience in sales, public contact work, handling cash, or general office clerical work; OR an equivalent combination of education and experience.

Preferred Qualifications

• Maintains a strong knowledge of local tourism attractions, destinations, and points of interest surrounding the facility to effectively assist and direct visitors.
• Demonstrates basic computer proficiency, including the ability to use email, data entry systems, and standard office software to support daily operations.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.
• Must be able to frequently stand, walk, bend, and lift or carry items weighing up to 25 pounds. Requires the ability to transport materials between office locations, operate a vehicle safely when needed, and perform routine office tasks such as sitting, typing, and using standard office equipment., Brochures, Card Processing, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Housekeeping/Cleaning, Lift/Move 25 Pounds, Material Moving, Office Equipment, Operational Support, Operations, Recreation, Sales, Software Administration, Telephone Skills, Travel Industry, Typing