Part-Time IT Helpdesk Technician

Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate., * Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required.

• Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers.
• Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers.
• Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns.
• Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment.
• Answer the user’s helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service
• Oversee installation projects for computers and printers; including the yearly replacement cycle of computers.
• Research new technology applications and recommend improvements for issues that affect the District’s network and systems.
• Provide onsite resolution for minor repair problems with printers, printer components, cables, and printer software.
• Provide basic end-user training for various productivity suite and District standard applications.
• Perform application delivery via the District’s networked software deployment system (SMS).
• Manage projects assigned; both internal to department and external involving TTC infrastructure; provide project updates, and reports to stakeholders.
• Perform all other duties as may be assigned by management from time to time.

• This position requires a minimum of two years related experience with substantial knowledge of information technology, networks, and operating systems
• State issued driver’s license.
• Bilingual is a plus

Education: High School diploma and equivalent work experience, Regular Requirements: Stand for extended periods; sit for extended periods; twist at the neck and trunk; bend at the waist; stoop, kneel, crouch; lift/move up to 20 pounds; handle objects and tools with hands; repetitive use of fingers and hands.

Occasional Requirements: Reach with hands and arms overhead, above shoulder and horizontally; lift/move up to 40 pounds. Must be able to travel or work extended hours, as needed.

Visual Requirements: Close, color, peripheral, depth perception, ability to adjust focus.