Lead Computer Repair Technician - 2nd Shift

The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW.

*Please note this is 2nd Shift (M-F 4pm-12:30am PT) What You Will Do:

• Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards.
• Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs.
• Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service.
• Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services.
• Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget.
• Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs.
• Oversee day to day production and achievement of key performance indicators (KPIs). Provide repair technicians performance-based feedback.
• Travel to Conyers(ATL), GA the first week of employment for paid training.

• Experience as a computer repair technician, A+ certified preferred
• The ability to diagnose and resolve complex hardware component issues
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong analytical and problem-solving skills
• Effective time management and organizational skills, the ability to prioritize tasks
• Demonstrated ability to lift up to 50 lbs.
• Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts., We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Pay range: $23/HR - $32/HR depending on experience and skill set.

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do-it’s how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack, fulllifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.