Desktop Support Technician

We are seeking a Desktop Support Technician to provide Level 1 and Level 2 technical support for end users in a Windows-based enterprise environment. This role will be responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and ensuring timely resolution of technical incidents., * Provide onsite and remote desktop support for hardware, software, operating system, and connectivity issues.

• Troubleshoot and resolve Windows PC, laptop, printer, and peripheral-related problems.
• Support Microsoft Office applications, Outlook, and other business-critical software.
• Install, configure, and maintain desktop applications, operating systems, and user devices.
• Administer and support Active Directory user accounts, permissions, group memberships, and password resets.
• Troubleshoot Group Policy, Exchange, VPN, and network connectivity issues.
• Set up, deploy, and configure new computers, mobile devices, and peripheral equipment.
• Respond to and resolve technical support requests through a ticketing system, phone, email, and walk-up support.
• Escalate complex issues to appropriate teams when necessary.
• Document troubleshooting steps, resolutions, and support activities.
• Provide user guidance and technical training as needed., Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Technician TEKsystems

New York, NY*Hybrid

Apple IOS Operations Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support Desktop Support Technician (2nd Shift) TEKsystems

New York, NY*On-Site

Viruses Planning Templates Log Files Operations CompTIA A+ Proactivity Communication Team Oriented Microsoft 365 Customer Service Active Directory Physical Security Technical Support Help Desk Support Desktop Computing IT Infrastructure Video Conferencing Personal Computers Business Valuation Workflow Management Local Area Networks Microsoft Windows 10 Software Installation Hardware Architecture Full Stack Development Software Documentation Artificial Intelligence Business Transformation Administrative Functions Mobile Device Management Desktop Window Management Computer-Generated Imagery Healthcare Industry Knowledge Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Firewall Operations Leadership ServiceNow Group Policy Team Oriented Microsoft 365 User Accounts Prioritization Issue Tracking Detail Oriented Problem Solving Desktop Support Customer Service Microsoft Office, * 2+ years of desktop support, help desk, or technical support experience.

• Strong Level 1 and Level 2 troubleshooting experience supporting Windows environments.
• Hands-on experience with Microsoft Office Suite and Exchange.
• Experience administering and troubleshooting Active Directory and Group Policy.
• Experience installing and configuring hardware, software, and endpoint devices.
• Strong knowledge of VPN connectivity and remote access support.
• Excellent troubleshooting, analytical, and problem-solving skills., * Experience supporting LAN/WAN environments.
• Knowledge of TCP/IP networking concepts.
• Experience troubleshooting VPN connectivity, internet access issues, and firewall-related problems.
• Ability to identify and resolve common network connectivity and performance issues.

Soft Skills

• Strong customer service and end-user support experience.
• Excellent verbal and written communication skills.
• Professional demeanor with a positive, team-oriented attitude.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and commitment to issue resolution., * Experience supporting enterprise environments.
• Familiarity with ITSM/ticketing systems such as ServiceNow, Jira, or similar platforms.
• Experience with workstation deployments, imaging, and hardware refresh projects.
• Knowledge of Microsoft 365 administration and cloud-based services.

Operating Systems Microsoft Outlook Technical Support Help Desk Support Microsoft Windows Business Valuation Technical Training Wide Area Networks Local Area Networks IT Service Management Remote Access Systems Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Remote Desktop Services Hardware Troubleshooting Tier 2 Technical Support End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving)

This role is STARs-friendly: Skilled Through Alternative Routes., This is a Contract to Hire position based out of Florham Park, NJ. Pay and Benefits

The pay range for this position is $25.00 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.