Senior Systems and Cloud Engineer

The Senior Systems and Cloud Engineer role is to maintain and administer the firm’s cloud services (such as Software as a Service, Infrastructure as a Service, Platform as a Service, etc.) as well as the hardware and virtual infrastructure including servers, appliances, server-based applications, security devices and related components to achieve secure, high availability and performance of the various business applications supported. This individual will work with our Infrastructure Team to develop, implement, optimize, and maintain cloud-based solutions. You will be responsible for deploying and migrating services to the cloud, educating teams on new cloud initiatives, and ensuring the security of the cloud infrastructure. This includes planning, designing, installing, configuring, maintaining, administering, supporting, and optimizing cloud solutions and services. The Sr. Cloud Engineer will work closely with other Infrastructure teams, profit centers, service desks and level 2 and 3 Microsoft 365 support staff. Serve as a subject matter expert contributing to a wide variety of projects in support of the enterprise workplace and collaborations roadmap. Provide technical guidance in planning and implementing new solutions while ensuring existing platforms remain stable. Work under the direction of senior leadership and reports to the IT Infrastructure Manager., Administers and engineers aspects of Microsoft Office 365 products and Entra (Azure AD) including Exchange, SharePoint, OneDrive, Power Platform, Conditional Access, MFA, Enterprise applications, and related technologies.

• Works well within a team environment, supporting other IT personnel and end users.
• Applies knowledge and experience to maintain a secure, high-functioning environment.
• Uses critical thinking to ensure smooth operations, troubleshooting, and resolution of issues.
• Reviews current technologies, tools, and services and make recommendations for their use based on security/compliance, financial, and operational criteria.
• Regularly reviews and improves existing systems as well as deploying new solutions.
• Understanding of Microsoft licensing SKUs/models and deployment best practices.
• Assists cyber security investigations and contributes to providing audit proof of operations.
• Collaborates with engineering and development teams to evaluate and identify optimal cloud solutions.
• Maintains cloud infrastructures in accordance with best practices and firm security policies.
• Analyzes new and existing public cloud services and creates solutions that meet stakeholder requirements and standards.
• Analyzes and implements configuration changes and assists in the design of cloud related solutions to meet both functional and technical requirements.
• Modernizes architecture and core technologies using cloud services and solutions.
• Designs and implements secure, scalable, and innovative solutions to meet firm requirements.
• Creates and updates applicable technical documentation.
• Identifies and resolves infrastructure vulnerabilities and application deployment issues.
• Ensures efficient functioning of data storage and processing functions in accordance with firm security policies and best practices in cloud security.
• Designs and maintains servers and appliances, including e-mail, file, print, database, document management, directory services, and backup servers and their associated operating systems and applications software in compliance with established policies, standards, guidelines, procedures, and licensing requirements.
• Creates, administers, and maintains end user network and system accounts, permissions, and access rights, including e-mail distribution lists and memberships.
• Designs hardware and software solutions. Troubleshoots and resolves hardware and software problems.
• Provides regular and on-call technical support in response to phone calls, direct requests, ticket requests, and/or e-mails regarding cloud services, network, hardware and software problems.
• Recommends, schedules, and performs cloud services, network. hardware and software improvements, upgrades, patches, and repairs, in accordance with established change management processes.
• Develops, implements, and maintains procedures for systems and network administration.
• Collaborates with other team members to design and recommends optimal network design topologies and configurations.
• Supports research, development, and implementation of networking projects and new technology installations.
• Performs system and data backups and recovery. Assists in development and maintenance of business continuity, disaster recovery, and incident response plans. Responds to emergency conditions in accordance with appropriate plans.
• Prepares, maintains, and adheres to procedures for logging, reporting, testing, and monitoring network performance.

-Performs additional IT-related tasks as necessary, including user- and desktop support functions.

• Stays current with industry trends.
• Other duties as assigned.

High School Diploma or equivalent. MINIMUM EXPERIENCE: 10+ years experience in system administration as a subject matter expert in Azure AD/Hybrid, Microsoft Servers, Linux Servers and virtualization 3 years cloud engineering as a subject matter expert in Azure AD/Hybrid, messaging/office 365 and Teams.