IT Support Specialist Hybrid Level 1-2 Part to Full Time

• Serve as a primary point of contact for client IT support requests via phone, email, and our ticketing system.
• Provide friendly, patient, and professional customer service at all times.
• Perform remote (Level 1 and Level 2) troubleshooting for desktops, laptops (Windows/Mac), printers, mobile devices, and network connectivity.
• Provide support for common business applications, including Microsoft 365 (Outlook, Teams, OneDrive) and basic Active Directory (password resets, user unlocks).
• Travel to client sites to perform hands-on troubleshooting, new hardware installations (workstations, monitors, docking stations), and basic network support.
• Meticulously document all support requests, activities, and solutions in our ticketing system (PSA).
• Escalate complex issues to senior technicians (Level 3) in a timely and efficient manner.

We are seeking a motivated and customer-focused Level 1/Level 2 IT Support Specialist to join our team. This is a hybrid role that combines remote help desk support with regular on-site client visits. The ideal candidate will be a patient and clear communicator with foundational IT troubleshooting skills.

A key requirement for this position is the Two to Three Days a Week to support our clients’ weekend operational needs. If you enjoy solving new problems every day and want to grow your technical skills, this is the perfect opportunity for you., * Proficient in technical support principles with a strong understanding of computer management practices.

• Exceptional customer service and interpersonal skills. You must be patient, empathetic, and able to communicate technical concepts to non-technical users.
• Familiarity with Microsoft Office applications and their troubleshooting techniques.
• Solid foundational knowledge of computer hardware, software, and basic troubleshooting principles.
• Experience with Windows 10/11 operating systems and the Microsoft 365 suite.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Ability to work independently, manage your time effectively, and handle a dynamic schedule.
• A strong desire to learn, grow, and obtain new technical certifications (which we will support!).
• Required: Must have a valid driver’s license and reliable transportation for travel to client sites., * Experience with low-voltage cabling (running/terminating CAT5e/CAT6, mounting WAPs or cameras) is a significant plus.
• Experience in managing mobile devices within an enterprise environment.
• Understanding of Group Policy Objects (GPO) for system configuration management.
• Why you’ll love it here

Pulled from the full job description

• Paid training
• Paid time off

We are dedicated to fostering a vibrant workplace where innovation thrives. Our commitment to your growth means we provide resources that support your career development while ensuring a healthy work-life balance.

Why Join Us?

• We Invest in You: We provide paid training and opportunities to earn industry certifications (like CompTIA, Microsoft, etc.).
• Great Culture: Join a supportive team that values collaboration and problem-solving.