Help Desk Technician - Able to Obtain TS/SCI

ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. To join our team of outstanding professionals, apply today! Responsibilities:

• Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
• Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
• Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
• Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
• Provides a Monthly Status Report (MSR) to the Contracting Officer’s Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
• This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

• SECRET clearance required, with the ability to obtain TS/SCI clearance.
• Minimum High School Diploma/GED.
• CompTIA Security+ ce certification.
• Minimum 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
• Basic level skills in system administration and active directory.
• Possess a thorough knowledge of IT concepts, computer hardware, software, and networking to analyze and solve complex problems effectively.
• Strong communication skills are essential as this role will often be required to explain technical issues to personnel without a technical background.

Desired Qualifications:

• Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• A+ or Network+ certification., * SECRET clearance required, with the ability to obtain TS/SCI clearance.
• Minimum High School Diploma/GED.
• CompTIA Security+ ce certification.
• Minimum 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
• Basic level skills in system administration and active directory.
• Possess a thorough knowledge of IT concepts, computer hardware, software, and networking to analyze and solve complex problems effectively.
• Strong communication skills are essential as this role will often be required to explain technical issues to personnel without a technical background., * Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• A+ or Network+ certification.