Desktop Support

• Provide onsite and remote desktop support for clinical staff, providers, and business users while serving as the primary IT contact for assigned locations.
• Resolve incidents and service requests using the ServiceNow ticketing system while meeting established SLAs.
• Install, configure, deploy, and support desktops, laptops, printers, mobile devices, and related peripherals.
• Perform new hire onboarding by provisioning hardware, installing software, configuring user accounts, and providing end-user assistance.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, Active Directory, Exchange, VPN, Citrix, and enterprise applications.
• Support desktop imaging, software deployments, operating system upgrades, and data migration activities.
• Manage IT assets including receiving, tracking, shipping, inventory management, and equipment returns.
• Provide technical support for remote employees and ensure minimal disruption to business operations.
• Participate in IT projects including device refreshes, office relocations, infrastructure upgrades, and new technology deployments.
• Escalate complex technical issues when required and collaborate with infrastructure, networking, and application support teams.
• Document technical issues, resolutions, and support procedures while maintaining accurate asset records.
• Mentor junior desktop support technicians and contribute to continuous process improvements and knowledge sharing.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of hands-on experience in Desktop Support, End User Computing (EUC), or IT Support.
• Strong experience providing onsite and remote technical support for end users in enterprise environments.
• Experience working with ServiceNow or similar ITSM ticketing tools for incident and service request management.
• Strong knowledge of Microsoft Windows 10/11, Microsoft Office, and Microsoft 365 technologies.
• Hands-on experience with Active Directory user administration, Microsoft Exchange/Outlook, VPN, and Citrix environments.
• Experience troubleshooting desktop/laptop hardware, HP systems, printers, peripherals, and software-related issues.
• Experience with desktop imaging, operating system deployment, software installation, configuration, and data migration.
• Knowledge of hardware lifecycle management, IT asset tracking, inventory control, shipping, receiving, and equipment deployment.
• Experience supporting remote users, work-from-home employees, and multi-site environments.
• Strong understanding of PC hardware, system maintenance, software deployment, and endpoint support.
• Excellent troubleshooting, analytical, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining high service levels.
• Healthcare or clinical IT support experience is preferred.

About Us: Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members an…