Engineer, AI

Experteer Overview In this role you will develop and refine AI models to enhance customer service automation. You’ll apply prompt engineering, fine-tuning, and build AI tools to integrate into service workflows. You’ll work with cross-functional teams to boost operational efficiency and customer satisfaction through AI-driven improvements. This position offers the chance to influence strategic AI initiatives that scale and optimize how we support customers. Compensation / Benefits * Develop AI models to improve customer service automation with measurable gains * Apply prompt engineering and fine-tuning to optimize AI performance * Create AI tools to integrate AI-driven improvements into operations * Collaborate with cross-functional teams to ensure integration and functionality * Design AI systems to enhance interaction capabilities within complex workflows * Contribute to strategic AI initiatives that advance customer satisfaction and efficiency * Perform additional duties/projects as assigned Tasks * 2-4 years developing and deploying machine learning models, including fine-tuning and prompt engineering * 2-4 years experience with AI tools and software development using Python or R * 2-4 years collaboration with cross-functional teams to integrate AI into business workflows * Cloud Computing (Required) * Collaboration (Required) * Customer-Focused (Required) * Data Analysis (Required) * Data Management (Required) * Data Modeling (Required) * Model Tuning (Required) * Prompt Engineering (Required) Key requirements * medical, dental and vision insurance * 401(k) with match * employee stock grants and stock purchase plan * paid time off and holidays * tuition assistance * family building benefits

as assigned Tasks * 2-4 years developing and deploying machine learning models, including fine-tuning and prompt engineering * 2-4 years experience with AI tools and software development using Python or R * 2-4 years collaboration with cross-functional teams to integrate AI into business workflows * Cloud Computing (Required) * Collaboration (Required) * Customer-Focused (Required) * Data Analysis (Required) * Data Management (Required) * Data Modeling (Required) * Model Tuning (Required) * Prompt Engineering (Required) Key requirements * medical, dental and vision insurance * 401(k) with match * employee stock grants and stock purchase plan * paid time off and holidays * tuition assistance * family building benefits