Oracle WMS Logistic

Functional Leadership & Support * Primary Support Owner: Acts as the lead for the Applications - Logistics assigned group, handling complex incidents and requests related to WMS and OTM. * Warehouse IT Lead: Manages and troubleshoots warehouse-specific IT issues, including printer configurations (e.g., AAOBKP13, USMSSP04) and label scanning processes. * Custom Programs & Reporting: Serves as the lead for developing and maintaining custom programs and reports that support logistics workflows.

Incident Management & Resolution * Root Cause Analysis (RCA): Investigates systemic issues such as duplicate tracking numbers, misrouted deliveries, and integration failures between Oracle and warehouse systems. * Technical Troubleshooting: Resolves high-priority issues including: + Oracle-to-Printer label printing failures. + Back-order processing and RMA (Return Merchandise Authorization) closures. + Pick-release and partial line open issues. * SOP Compliance: Ensures all incident documentation meets high hygiene standards (Summary Clarity, Business Impact, and Resolution Steps).

Project & Integration Support * Oracle Integration: Collaborates with the EDI and Oracle Development teams on end-to-end flows (PO * ASN * Receipt * Invoice). * WMS/Custom Programs: Leads the technical delivery of custom warehouse programs and monitoring tools for in-transit shipments. * Stakeholder Collaboration: Works closely with Logistics Specialists and Warehouse Managers to align IT solutions with business needs.

Knowledge Management * KB Creation: Authors Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles for recurring logistics issues (e.g., FedEx tracking errors, warehouse delivery discrepancies). * Continuous Improvement: Identifies preventive actions to reduce recurring incidents and improves system reliability through automation and better documentation.