Sr Manager- Store Systems

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail. Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!, * Develop and execute the store systems roadmap aligned with business and customer experience objectives.

• Lead cross-functional technology initiatives from planning through implementation, stabilization, and continuous improvement.
• Partner with IT to define business requirements, prioritize enhancements, and support system releases, testing, and deployments.
• Oversee POS, Order Tracker, and customer transaction systems, ensuring operational excellence and long-term sustainment.
• Establish governance, deployment standards, and best practices that drive consistent execution across stores.
• Monitor system performance, analyze trends, and identify opportunities to improve operational efficiency and user experience.
• Lead issue resolution across business and technical teams, ensuring timely escalation and sustainable solutions.
• Develop executive communications, project updates, business documentation, and field support materials.
• Manage project scope, timelines, risks, priorities, and stakeholder expectations across multiple initiatives.
• Build collaborative relationships with Field Operations, Customer Care, Brand partners, vendors, and leadership teams.
• Develop KPIs and reporting to measure system performance, project success, and business outcomes.
• Champion process improvement, technology adoption, and change management to maximize business value.
• Provide leadership, coaching, and guidance while fostering collaboration, accountability, and continuous improvement.
• Serve as the business owner and escalation point for store system issues impacting operations and customer experience.

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in retail operations, business systems, project management, or related disciplines.
• 5+ years leading cross-functional technology or operational initiatives.
• Demonstrated success delivering enterprise projects from planning through implementation.
• Strong leadership, strategic thinking, analytical, and problem-solving skills.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Experience managing multiple priorities in a fast-paced environment.
• Strong proficiency with Microsoft Office Suite and project management tools.
• Ability to travel when needed., * Experience leading retail technology, store systems, or digital transformation initiatives.
• Knowledge of POS, Order Management, customer transaction systems, and omnichannel retail.
• Experience with Agile methodologies and change management.
• Experience managing vendor relationships and cross-functional teams.
• Knowledge of emerging retail technology trends and customer experience innovation

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.